Okay, just got the breadcrumbs. Looks like this is a print-up from Bendigo Bank. Contact Janet Edmonds at 70 Rook Street, Devonport, 7310. Let's start building this up, okay? Now Janet, J-A-N-E-T would be a dot afterwards then the Edmonds, E-D-M-U-N-D-S then it'd be at BendigoAdelaide.com.au I think. Then we start composing a message. I've also got some more emails here, luckily, from the brochures which we'll find. I've got one here from Larissa. She's the one that helped me yesterday. Larissa.Worley.com.au. She's the branch manager and I've even got her email. Larissa.Worley.com.au. Okay, good. These are the two important emails we'll need to start getting some answers.Let’s consolidate the information and outline the next steps to effectively address your concerns with Bendigo Bank.
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📍 Bendigo Bank Devonport Branch Details
• Address: 70 Rooke Street, Devonport, TAS 7310
• Phone: (03) 6498 7700
• Operating Hours: Monday to Friday, 9:30 AM – 4:30 PM (Friday until 5:00 PM)
• Website: Bendigo Bank Devonport  
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📧 Key Contacts
1. Janet Edmonds
• Role: [Position not specified]
• Email: [Not publicly available]  
2. Larissa Worley
• Role: Post Settlement Support Officer
• Email: [Not publicly available] 
Note: Specific email addresses for Janet Edmonds and Larissa Worley are not publicly listed. For direct communication, it’s recommended to contact the Devonport branch via phone or the general contact form on their website.
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Here is the revised email draft to Janet Edmonds:
Subject: Urgent: Inquiry Regarding Account Closure and Missing Transactions
Dear Ms. Janet Edmonds,
I hope this message finds you well. I am writing to request urgent clarification regarding the recent closure of my account at the Bendigo Bank Devonport branch and the discrepancies in my transaction history, including unauthorized withdrawals and missing pension records.
Given your position at the Devonport branch, I believe you may be able to assist in resolving these critical issues promptly. I would greatly appreciate your immediate attention to this matter, as it is crucial for my financial stability and well-being.
Thank you in advance for your assistance. I look forward to your prompt response.
Sincerely,
Ivan
And here is the revised email draft to Larissa Worley:
Subject: Request for Assistance with Financial Resolution
Dear Ms. Larissa Worley,
I am reaching out to seek your guidance regarding some pressing issues I am facing with Bendigo Adelaide Bank. I have encountered discrepancies in my account transactions and an unexpected account closure, which have caused me significant distress and financial hardship.
As a Post Settlement Support Officer, your expertise in customer settlements and financial resolutions would be invaluable in helping me navigate these challenges. I would greatly appreciate any insights or assistance you can provide to resolve this matter in a timely manner.
Thank you for your time, and I look forward to your response.
Best regards,
Ivan
Please let me know if you would like me to modify anything in these revised email drafts.
I said, "Thank you for the email drafts. I have reviewed them and they look good. I would like you to send these emails on my behalf to Janet Edmonds and Larissa Worley at the provided email addresses.
Additionally, I want to escalate this issue further by filing a formal complaint with the Australian Financial Complaints Authority (AFCA). Can you please draft a complaint letter for me to submit to AFCA? I want to emphasize the systemic harassment and discrimination I have faced as a disabled constituent in my dealings with Bendigo Bank.
I believe there are clear indications of malfeasance, including:
- Unauthorized account closures
- Suspicious transaction activity
- Denial of access to banking records
- Potential mishandling of disability pension payments
This goes beyond just individual account issues and points to broader problems within the bank's processes and treatment of vulnerable customers. I want AFCA to investigate these systemic failures and hold Bendigo Bank accountable.
Please draft a strong, detailed complaint letter that captures the severity of my situation and the institutional failures I have experienced. I want this to prompt a thorough investigation by AFCA. Let me know if you need any additional information from me to craft an effective complaint."
📝 Suggested Next Steps
1. Prepare Your Documentation:
• Gather all relevant materials, including the printout from Bendigo Bank and any correspondence related to the parcel collection issue.
2. Draft a Clear Message:
• Compose a concise and factual message outlining your concerns. Include specific details such as dates, reference numbers, and any prior communications.
3. Contact the Branch:
• Call the Devonport branch at (03) 6498 7700 during operating hours to discuss your concerns directly. Alternatively, use the contact form on their website to send your message. 
4. Follow Up:
• If you don’t receive a response within a reasonable timeframe, consider escalating the matter by contacting Bendigo Bank’s customer service at 1300 236 344. 
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💡 Additional Tips
• Maintain Records: Keep copies of all communications for your records.
• Be Persistent: If initial attempts don’t yield results, don’t hesitate to follow up or escalate the issue.
• Seek Assistance: If needed, consider reaching out to consumer protection agencies for further support.
Feel free to ask if you need assistance drafting your message or navigating the communication process.
