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We'd love to get your views about why you've closed your account
 

Hi Ivan,

 

To continue improving how we care for our customers, we're hoping you might give us a quick idea on why you recently closed your Everyday Account.

 

Hearing your views will improve what we can do for all our customers.

 

We know your time is limited so we've made sure this survey is super-fast.

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The Bendigo Bank team

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Refined Letter

Ivan Brecevic
DOB: 08/03/1968
[Your Address]
[Your Phone Number]
[Your Email Address]

Date: 21 May 2025

To Whom It May Concern,

I am writing to provide an update on my current mental health situation and to clarify recent events that have caused significant distress, particularly involving my interactions with law enforcement and financial institutions.

I have been under the care of Dr. Manish Chauhan, Consultant Psychiatrist, since August 2024. I have been diagnosed with complex mental health conditions, including Dissociative Identity Disorder (DID), Post-Traumatic Stress Disorder (PTSD), Attention Deficit Hyperactivity Disorder (ADHD), and Autism Spectrum Disorder (ASD). These conditions are compounded by a history of trauma, neurological sensitivities, and ongoing medication management.

One of the most challenging aspects of my condition is the presence of an alternate identity, “Frank Russell,” which emerges during periods of stress or when I am off my prescribed medication (Vyvanse). This identity is not a fictional character but a deeply integrated part of my psychological structure. During dissociative episodes, I genuinely believe I am Frank Russell, and this has led to confusion and complications—particularly with police and financial institutions.

Recently, I was involved in an incident where I was fined by police after being flagged by Bendigo Bank’s internal systems. The officers involved were visibly confused and embarrassed, as I had identified myself as Frank Russell. I have dashcam footage of this interaction, which I am willing to share if needed. I believe this situation could have been avoided with greater awareness and sensitivity to my condition.

I am not writing this letter to place blame but to advocate for understanding and transparency. I am currently experiencing financial hardship and have been unable to access my bank account. I respectfully request a review of my situation and assistance in accessing my funds so I can continue my treatment and maintain stability.

Attached to this letter is a formal statement from Dr. Chauhan confirming my diagnoses and treatment plan. I am committed to managing my condition responsibly and continuing my recovery with the support of my medical team.

Thank you for your time, your understanding, and your compassion.

Sincerely,
Ivan Brecevic
(aka Frank Russell, during dissociative episodes)

Next Steps:

  • Contact Bendigo Bank’s Vulnerable Customer Support:

    • Phone: 1300 023 583 (8:30 AM – 5:00 PM AEST/AEDT, Monday to Friday)
    • Website: Bendigo Bank Vulnerable Customers

  • Apply for Financial Difficulty Assistance:

    • Online: Financial Difficulty Assistance Application

  • Prepare Supporting Documents:

    • Ensure you have all relevant medical documentation and any evidence of the incidents mentioned.

If you need assistance formatting this letter into a PDF or Word document, or if you’d like help drafting a version tailored specifically for the police or another institution, feel free to ask.

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