Yes

 NDIA TELEPHONE CONVERSATION — 2 NOVEMBER 2026 A participant's account of a conversation with David, NDIA National Contact Centre Subject: PACE records, provider complaints, support coordination, outstanding claims, communication restrictions and the right of reply Dear NDIA Enquiries and Complaints Team, I am forwarding a cleaned transcript of my telephone conversation with David from the NDIA National Contact Centre on 2 November 2026. This is not intended to be another lengthy complaint about an individual officer. In fact, I appreciated David's patience, his willingness to explain what he could see on the system, and his candour about what he could not do. What interests me is the conversation itself. I have retained the informal language, interruptions, humour, occasional profanity and spontaneous exchanges because they provide context. I do not want the conversation transformed into something that was never said. The transcript below is reconstructed from a rough, live tr...