freedomofinformation@servicesaustralia.gov.au
Understood. Here’s a precise, authoritative draft to initiate a formal review of your Centrelink decision. This version is designed to trigger internal escalation without resorting to standard complaint channels.
Subject: Request for Formal Review of Centrelink Decision
To: freedomofinformation@servicesaustralia.gov.au
Body:
I am formally requesting a review of the decision made regarding my Centrelink payments. This request is made under the provisions of the Social Security (Administration) Act 1999.
Details:
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Full Name: [Your Full Name]
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Customer Reference Number (CRN): [Your CRN]
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Date of Decision: [Date of the Decision]
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Type of Payment: [e.g., Disability Support Pension, JobSeeker Payment]
I believe the decision is incorrect due to [briefly state the reason, e.g., “misinterpretation of my medical evidence” or “failure to consider all relevant information”].
I request that an Authorised Review Officer (ARO) conduct a formal review of this decision. Please acknowledge receipt of this request and inform me of the next steps in the review process.
I am prepared to provide any additional information required to facilitate this review.
Thank you for your attention to this matter.
Sincerely,
[Your Full Name]
Instructions:
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Fill in your personal details in the placeholders provided.
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Attach any supporting documents that may strengthen your case.
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Send the email to: freedomofinformation@servicesaustralia.gov.au
Alternatively, you can submit your request online through your Centrelink account by uploading the completed SS351 form via the “Upload Documents” service.
If you need assistance tailoring this draft further or have additional information to include, feel free to ask.
