Our Truth / Their Record — Ten FOI Reconstructions and Source Filing Index
TRUTH SEQUENCES × FOI WARFARE · SOURCE RECONSTRUCTIONS · 13 NOVEMBER 2026
Our truth.
Their record.
What the pages actually show.
Open the file. Read the note. Then read what came before it.
Ten reconstructions from Services Australia LEX 93986 and NDIA FOI 26/27-0675 Part 3. Participant accounts sit beside agency accounts, short exact extracts and the original page images. Neither perspective becomes a finding merely because it appears in a government file.
FOI filing index
File by agency → FOI reference → printed page → PDF position → reconstruction. Each source entry below opens the exact page image and its extracted text.
LEX 93986 — original PDF · NDIA 26/27-0675 Part 3 — original PDF
- LEX · printed p. 1 of 153 · PDF page 1
- LEX · printed p. 2 of 153 · PDF page 2
- LEX · printed p. 3 of 153 · PDF page 3
- LEX · printed p. 4 of 153 · PDF page 4
- LEX · printed p. 5 of 153 · PDF page 5
- LEX · printed p. 11 of 153 · PDF page 11
- LEX · printed p. 61 of 153 · PDF page 60
- LEX · printed p. 105 of 153 · PDF page 100
- LEX · printed p. 106 of 153 · PDF page 101
- LEX · printed p. 107 of 153 · PDF page 102
- LEX · printed p. 151 of 153 · PDF page 146
- LEX · printed p. 152 of 153 · PDF page 147
- NDIA · printed p. 136 of 318 · PDF page 18
- NDIA · printed p. 137 of 318 · PDF page 19
- NDIA · printed p. 138 of 318 · PDF page 20
- NDIA · printed p. 179 of 318 · PDF page 61
- NDIA · printed p. 195 of 318 · PDF page 77
- NDIA · printed p. 196 of 318 · PDF page 78
- NDIA · printed p. 197 of 318 · PDF page 79
- NDIA · printed p. 198 of 318 · PDF page 80
- NDIA · printed p. 199 of 318 · PDF page 81
- NDIA · printed p. 200 of 318 · PDF page 82
- NDIA · printed p. 201 of 318 · PDF page 83
- NDIA · printed p. 204 of 318 · PDF page 86
- NDIA · printed p. 205 of 318 · PDF page 87
- NDIA · printed p. 241 of 318 · PDF page 123
- NDIA · printed p. 242 of 318 · PDF page 124
- NDIA · printed p. 243 of 318 · PDF page 125
- NDIA · printed p. 276 of 318 · PDF page 158
- NDIA · printed p. 308 of 318 · PDF page 190
- NDIA · printed p. 309 of 318 · PDF page 191
What you are looking at
This is a purposive sample across both recovered PDFs, not a statistically random sample or a completed investigation of every page. Text was extracted across both files; the analysis below focuses on the cited sequences. Existing agency redactions remain exactly as supplied. No missing or redacted words have been reconstructed.
| Source | Actual PDF | Printed numbering |
|---|---|---|
| LEX 93986 | 148 physical pages | Release labels refer to 153 pages; physical and printed numbers diverge. |
| NDIA 26/27-0675 Part 3 | 200 physical pages | Selected pages carry labels within a 318-page release. Printed p.197 is PDF page 79. |
The two recovered files contain 348 physical pages. Adding the printed totals to claim 471 supplied pages would be misleading. Low-text pages were not fully OCR-audited: NDIA PDF pages 1–7 and 196–200, and LEX PDF page 148, require visual/OCR follow-up. Low extractable text does not mean an empty page.
How to read: “Our truth” below means the participant’s account or practical concern; “their record” means the agency’s recorded position. Reconstruction is analysis, not a transcript of undocumented events. Click a source reference to inspect its full page. The transcript is machine-extracted; the image governs where layout or wording differs.
Services AustraliaNDIAAccess restrictions
RECONSTRUCTION 01
The polite visit that still counted as a breach
Cust was polite and co-operative.
LEX · printed p. 11 of 153 · PDF page 11
Customers attendance at Service Centre and breach of restrictions.
LEX · printed p. 11 of 153 · PDF page 11
Our truth · participant perspective
The practical task was to update an address and reach the co-located NDIS service. The contemporaneous front-desk note supports both purposes and records co-operative behaviour. The later NDIA complaint records the participant’s account of being denied LAC assistance.
Their record · agency perspective
Services Australia treated the existing face-to-face restriction as applying to entry to the service centre, including when the visitor wanted the co-located NDIS service. Its later callback note described attendance as a breach; it did not need to describe aggression to do so.
Reconstruction · what can be established
6 August, 10:43: an eight-month extension was already recommended. 7 August, 11:04: the visit was recorded as polite and co-operative. 7 August, 13:13: an unsuccessful callback was logged to address attendance and the breach. 11 August: the extension was approved. This is a documented access conflict, but the recommendation predates the visit. The stronger claim is that compliant behaviour did not overcome the access restriction—not that the visit by itself caused eight more months.
The unanswered question
Obtain the review invitation, the participant’s response and the actual alternative LAC access arrangement. Was an accessible appointment offered, rather than just a telephone number?
Services AustraliaNDIAFOI requests
RECONSTRUCTION 02
“Too many FOI requests”: an allegation becomes a flat statement
PPT was removed from Services Australia due to being on restricted Service Australia status, due to too many FOI requests.
NDIA · printed p. 197 of 318 · PDF page 79
Participant alleges the restriction relates to the volume of FOI requests and complaints made to Services Australia.
NDIA · printed p. 199 of 318 · PDF page 81
Our truth · participant perspective
The participant understood repeated complaints and FOI activity to be connected with restrictions. The 18 August email describes an interlocking access problem and asks for documents, complaint review and assistance.
Their record · agency perspective
The 19 August NDIA complaint description explicitly attributes the explanation to the participant. A different NDIA note at 3:56 pm states the FOI explanation without that attribution. Services Australia’s own 11 August rationale instead cites email volume, alleged threatening content, alleged misleading information and predicted recurrence.
Reconstruction · what can be established
The records establish different descriptions of the same restriction. They do not establish that the NDIA verified its explanation with Services Australia. The 12:18 complaint entry also refers to detail in enquiry case 37637709; the visible 3:56 entry is later that day. These timestamps do not support a confident claim about which officer copied which sentence. A case may contain earlier activity. What is visible is the loss of qualification between versions.
The unanswered question
Ask for the original source, creation/edit history and any agency-to-agency communication supporting the “too many FOI requests” statement. Repetition inside a government file is not independent corroboration.
Services AustraliaNDIAAI correspondence
RECONSTRUCTION 03
AI in the file: useful requests, drafting residue and a contact alert
Contact alert: Numerous emails enquiries are non sensical. PPT appears to be using AI technology for communication.
NDIA · printed p. 197 of 318 · PDF page 79
[PLEASE CONFIRM THESE FIGURES ARE CORRECT]
NDIA · printed p. 241 of 318 · PDF page 123
Our truth · participant perspective
AI-assisted correspondence was being used to pursue concrete issues: access, housing, funding and correction of reports. The same NDIA page carrying the alert lists specific requests. Those requests can be intelligible even when surrounding correspondence is lengthy or untidy.
Their record · agency perspective
The file also contains material that could reasonably confuse a reader about who is speaking. LEX printed page 61 quotes an email with assistant-like drafting language. NDIA printed page 241 retains an instruction to confirm figures; page 243 begins with an explanatory response addressed to the writer rather than a clean final submission.
Reconstruction · what can be established
Two things can be true. Drafting residue reached the agency, and staff applied a broad negative characterisation to communications. The residue does not prove the underlying complaint false. Conversely, an AI-generated explanation embedded in an email is not a clinical opinion or an independent verification of the report it describes. The useful reconstruction separates the participant’s request, pasted assistance and staff assessment instead of treating the whole bundle as one voice.
The unanswered question
Which particular requests could not be understood? Was clarification sought? For the report dispute, compare the actual signed report and amendments, not an AI description pasted into correspondence.
Services AustraliaPolice & welfare checks
RECONSTRUCTION 04
A request for help becomes an incident and a welfare check
OMC has contacted police to request welfare check. Job number 2557 - 27052025.
LEX · printed p. 106 of 153 · PDF page 101
Due to nature of email. SWO has recommended a welfare check be requested.
LEX · printed p. 106 of 153 · PDF page 101
Our truth · participant perspective
The quoted message opens by asking for help and describes alleged sexual violence, tasering and mistreatment. It also includes profanity and the ambiguous phrase “Bullet between the eyes.” The original message’s full context is needed to determine what that phrase referred to.
Their record · agency perspective
Incident 1000296284 records offensive language, intimidation/coercion and personal health categories. The note says a social worker recommended a welfare check; police reportedly had another address and would attend that address.
Reconstruction · what can be established
On 27 May 2025 the email was treated both as a behavioural incident and as a welfare concern. At 16:30 the case records consultation and police contact; at 16:52 it records an employee wellbeing check. The selected pages prove a referral was recorded. They do not prove what police subsequently did, that every allegation in the email was accepted or rejected, or that the welfare check was retaliatory. “Documents attached: No” is a field on this incident export, not proof that no supporting material existed anywhere.
The unanswered question
Match the original email and its surrounding thread against police job 2557-27052025, dispatch notes, attendance records and any available recording. Keep the report of past harm separate from any assessment of immediate risk.
Services AustraliaAccess restrictionsAI correspondence
RECONSTRUCTION 05
Writing is available. Written contact is also being counted.
Customer has no limitations on how to contact the agency through any written or digital channel.
LEX · printed p. 4 of 153 · PDF page 4
All of these have been recorded due to emails received from Mr Brecevic or due to online complaints.
LEX · printed p. 5 of 153 · PDF page 5
Our truth · participant perspective
From the participant’s perspective, writing is the usable record-making channel when face-to-face access is blocked and phone contact is difficult. Complaints and requests still need somewhere to go.
Their record · agency perspective
Services Australia records writing as available but assesses volume and content as behaviour. Its review lists over 270 emails concentrated in specified periods, nine phone contacts and seven incidents. It also alleges abusive or threatening correspondence. A later October incident reproduces sustained profanity; that adverse material cannot honestly be left out of the reconstruction.
Reconstruction · what can be established
Channel availability and acceptable content are different questions. “Writing available” does not establish permission for abusive messages; an incident label does not establish that every email in the count was abusive. The August review acknowledges improved behaviour but recommends continuation because of predicted recurrence. The October incident is later evidence and cannot retrospectively be the cause of the August approval. This distinction keeps the chronology honest.
The unanswered question
Audit unique messages rather than copied chains: date, operational request, alleged offending passage, action taken and whether an answer was provided. Ask which of the 270 were substantive requests, duplicates, replies or actual threats.
Services AustraliaNDIAAddress records
RECONSTRUCTION 06
Two address systems, two very different records
One-Time Code verified successfully. Address updated checked consent
NDIA · printed p. 205 of 318 · PDF page 87
Customer stated his support workers were supposed to update the address
LEX · printed p. 2 of 153 · PDF page 2
Our truth · participant perspective
The 17 August email asks Rhonda Jane for help with rent, an eye appointment and updating the Services Australia address. The October Centrelink note also records the participant saying support workers were supposed to update it. There was a real administrative task behind the later dispute.
Their record · agency perspective
NDIA records Catherine Anne Porter calling on 17 August and successfully updating the address after consent and a one-time code check. Services Australia records landlord contacts on 12–13 October, an alleged departure date of 5 April, cancellation of rent assistance and a $2,840.61 overpayment. It records the participant declining to continue the appeal on 19 October.
Reconstruction · what can be established
This is a useful positive finding: an address update did happen in one system. It does not establish that Services Australia received or processed the same update. The NDIA update, the participant’s instruction concerning Centrelink and the later Centrelink debt process must remain separate events. The Centrelink note is the officer’s account of the October call, not an agreed transcript or a final adjudication of the debt.
The unanswered question
Compare address-history audit logs in both systems, instructions to the support coordinator, uploaded documents and the 19 October call recording. The central question is who was asked to update which system, and what confirmation came back.
RECONSTRUCTION 07
The computer did not save the details
*** Due to Save for later error, notes do not populate in Details of the request ***
NDIA · printed p. 198 of 318 · PDF page 80
Contact details are not saving in the Case.
NDIA · printed p. 200 of 318 · PDF page 82
Our truth · participant perspective
Repeatedly supplying information can feel like being ignored, especially when the request involves homelessness or getting a support person included. These records give a concrete reason to investigate the handling of information rather than assuming every repeat was unnecessary.
Their record · agency perspective
NDIA staff documented a save error and contact details failing to populate. Notes indicate a team leader was made aware and direct staff to the case log for missing details. Staff also recorded referral and unresolved status.
Reconstruction · what can be established
There is direct evidence of a record-system problem around complaints 37617802 and 37637709 on 19–20 August. That is narrower than proving the whole complaint was lost. A description present in a log may be absent from the prominent field another worker sees. This could contribute to repeated requests or missed contact, but the extracts do not prove a particular missed callback resulted from this fault.
The unanswered question
Request the fault record, repair date, case field history and evidence that the receiving complaints officer had the correct contact and representative details. Compare callback attempts with the details visible at the time.
RECONSTRUCTION 08
The complaint was closed. The underlying needs were still in progress.
Our records show that your Change of Circumstance request has been allocated to a Delegate and is currently being assessed.
NDIA · printed p. 137 of 318 · PDF page 19
I will now close this complaint.
NDIA · printed p. 137 of 318 · PDF page 19
Our truth · participant perspective
The participant’s correspondence combines access restrictions, provider conduct, support coordination, funding and housing. These are connected in daily life even when different bodies handle them. The 24 August reply asks that support worker Jess be included.
Their record · agency perspective
The 1 September response on complaint 37843167 separates responsibilities: Services Australia records to that agency; provider conduct to the Commission; claims/payment issues via the plan manager; FOI with the FOI team; change of circumstances with a delegate. The officer concludes there are no further complaint actions and closes the complaint.
Reconstruction · what can be established
Closure here means the complaint officer considered the response complete. The same response expressly says other processes remain underway. It therefore cannot be used as proof that housing, funding or access difficulties were resolved. Nor does the letter prove nothing was done: it contains referrals, role explanations and a status update. Its generic invitation to attend an NDIS office leaves a practical question because the earlier complaint concerned a co-located office the participant could not enter.
The unanswered question
Track each branch to its actual outcome. Obtain the delegate decision, Commission response, any specific accessible LAC appointment, and evidence of Jess being included. A closure date is not a substitute for those outcomes.
RECONSTRUCTION 09
A disputed report is recorded as a provider complaint—not a finding
a new 20-hour report would be required specifically for an SDA assessment
NDIA · printed p. 242 of 318 · PDF page 124
Provider Service/ Staff - Misleading or Dishonest Conduct (Wrong information provided in reports)
NDIA · printed p. 276 of 318 · PDF page 158
Our truth · participant perspective
In the 16 July correspondence the participant disputes diagnosis, address, pricing and the support model, asks for corrections and says another 20-hour assessment should not be necessary. The complaint argues that earlier documents supported SIL/SDA while the current report recommended a living-together ILO model.
Their record · agency perspective
NDIA records the material as a provider complaint, unresolved and referred. The “Misleading or Dishonest Conduct” wording appears in the complaint-description field. The displayed records do not contain an adjudicated finding that the provider acted dishonestly.
Reconstruction · what can be established
The release proves that these concerns entered the record; it does not independently prove the alleged report errors or the correct housing model. The pricing line even retains an instruction to confirm the figures. Neither those amounts nor the asserted diagnosis should be promoted to verified facts without the underlying documents. This is precisely where a forceful email can become mistaken for independent evidence once it is reproduced in an official export.
The unanswered question
Build a version comparison using signed service agreements, invoices, the original clinical sources, the 23 June report and revised reports. Record each changed sentence and the provider’s actual response. Preserve the participant’s disagreement without converting it into a clinical conclusion.
RECONSTRUCTION 10
A plan-manager relationship ends while the call goes unanswered
Action taken: Outbound call was unsuccessful
NDIA · printed p. 309 of 318 · PDF page 191
Confirmed end date: 10/07/2026
NDIA · printed p. 309 of 318 · PDF page 191
Our truth · participant perspective
This is a less prominent event worth investigating for the participant’s chronology: a relationship transition can affect who handles invoices and questions. The selected pages contain no participant response, so their understanding or agreement at that moment cannot be reconstructed from this extract.
Their record · agency perspective
The 2 July entry identifies a portal request to end the Moira Plan Management relationship, an unsuccessful courtesy call, identity not verified on that attempt, and an end date of 10 July. Automated SMS notification entries are also present.
Reconstruction · what can be established
A notification marked sent is not proof it was received, read or understood. An unanswered call is not consent; equally it is not proof that the underlying portal request was unauthorised. These pages establish the processing sequence and identify a precise request to retrieve. They do not show who initiated the portal request or the reason.
The unanswered question
Obtain the portal request, initiator identity/authority, notification delivery logs, replacement arrangements and any unpaid invoices around the transition. Do not assume this caused later funding problems without matching dates and claims.
The original pages
These are page renders from the recovered PDFs, not recreated documents. Enlarge with your browser zoom. Every cited page includes its extracted text below the image; names, wording and existing redactions are preserved in the source exhibits.
LEX · printed p. 1 of 153 · PDF page 1
Read extracted page text
Print MSP: 2000109078 Status: Active Primary customer legal name: IVAN BRECEVIC Primary customer preferred name: THOMAS BRECELIC MSP Details Type Date customer informed of MSP (dd/mm/yyyy) Site Zone Start date (dd/mm/yyyy) End date (dd/mm/yyyy) Reactive 20/08/2026 19/04/2027 Restrictions Channel Level Status Note Phone Partially Restricted Approved Customer MUST call PSSO on 1800 312 004, option 1 - not to be served by Smart Centre Writing Available Approved Service channel is available to Customer Face to Face Restricted Approved No Face-to-Face service available – MUST call PSSO on 1800 312 004, option 1 Safety Alert Active Type Sub-type Approval status Non-compliance Date (dd/mm/yyyy hh:mm) Non-compliance Incident Note Variations Reason Date from (dd/mm/yyyy hh:mm) Date to (dd/mm/yyyy hh:mm) Status Note Personalised Services Referrals Type Status Approver Servicing Strategies Channel Type Status Specialist Consultations Date Specialist Customer Details Customer type Customer reference type Customer reference number Primary Verified Employees Responsible Role User ID Alternate contact FOI/LEX 93986 - Page 1 of 153 s47F(1) 7E s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d)
LEX · printed p. 2 of 153 · PDF page 2
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One Main Contact / PSSO 1800 312 004 Notes [25] Note type Text Changed by Changed at PS Case notes Customer uploaded documents 16.10 and 17.10 requesting Rent assistance appeal be lodged. Customer has advised 19.10.2026 on phone call of his desire to not proceed with this appeal at this time. 19/10/2026 13:25 PM PS Case notes Contact Reason: Rent assistance. Inbound Call: Time of call: 09:55 WST Phone number: TDS Digital Discussion: POI Completed: yes Discussion: Customer contacted regarding rent assistance cancellation. Customer stated he did not receive the letter or request for information, Customer stated he had not received the letter. OMC was not sure of the letter Customer was referring too. Customer read the 13.10 Rent assistance cancellation letter to OMC. This letter states we recently "we requested information about rent assistance, you have not provided this". Customer has asked if his postal address has been updated. OMC confirmed it had been updated as per the online suggestion. Customer asked why rent assistance ceased. OMC discussed OMC attempted to call him 13.10.2026. Customer states he has private numbers blocked. OMC advised we had received confirmation that he had left the address 05.04.2026. Customer provided conflicting information, Customer stated that he was no fixed address, then later stated that he had not left the address. OMC has provided verbal Fraud warning to Customer. OMC discussed multiple emails Customer has CC'd the FOI email inbox too have referenced himself as homeless. OMC discussed we have confirmed fully, he left that address in April and has not returned since. OMC advised Customer when last OMC and Customer spoke in August. OMC asked Customer if he needed to update his address. Customer claimed he had not changed address, was only thinking of moving. Customer became defensive, offered to pay the debt off. Customer stated his support workers were supposed to update the address and also that services Australia should of called him. OMC reiterated we did try and call him, he stated he has private numbers blocked earlier in call. OMC disputed that he attempted to update address, discussing he told OMC in August he had not moved address. OMC advised Customer that the debt has not been finalised, he will receive notification once it has and repayment options. Customer was reminded to contact PS to update his circumstances or when he needs to speak to the agency. OMC asked Customer if he is disputing that he left the address and wants to proceed with the appeal request he lodged through online documents uploaded. Customer declined to continue with the appeal At this time. Call ended. Behaviour and Warnings: misleading, defensive, argumentative. Updates to record: ADS updated. Internal referrals: External referrals: Follow up/ Next Actions: 19/10/2026 13:25 PM PS Case notes Contact Reason: Rent assistance Inbound Call: Digital Discussion: yes - uploaded docs POI Completed: YES TDS: 0456651702 Portal checked: Yes OMC: Unavailable Discussion: Thomas calling for a manager - PSO has advised we are all managers on this line - PORO was completed Reason for todays call is his rent assistance Advised OMC is best placed to have that conversation I offered callback asking if his phone accepts private numbers? he is not sure perhaps not. Suggested it would be found in his settings He will call back - PSO has suggest allowing 3 hours as OMC is expected later today Behaviour and Warnings: Polite and appropriate Updates to record: nil Internal referrals: n/a External referrals: n/a Follow up/ Next Actions Message to OMC 19/10/2026 09:41 AM Details of customer file review ====================================================================== 16/10/2026 18:13 PM PS Case notes The following has been received via Email redirection. "Dear Services Australia FOI and Reviews Branch, I am writing in connection with my existing FOI matter LEX 93986, but this email also contains a separate, urgent operational request which I ask you to forward to the appropriate Centrelink nominee/authorised representative team if your branch cannot action it. Effective immediately I withdraw any consent or authority for Rhonda Jane, the Rhonda Jane organisation, or its staff to act as my nominee, representative or authorised third party in connection with my Services Australia/Centrelink records or payments. I have notified Rhonda Jane directly today. Please advise the appropriate team to check whether any nominee, correspondence nominee, payment nominee, third-party authority, consent or access arrangement in favour of Rhonda Jane or its staff is recorded against my account; revoke it where permitted upon this written instruction; and confirm in writing the outcome and effective date. If additional identity verification or a prescribed form is required, please tell me exactly how to complete it, taking account of my existing service/contact restrictions and need for an accessible channel. This is not a request to change my current FOI scope. My existing FOI request concerning the reasons and records for Services Australia contact restrictions should continue unchanged. Please acknowledge receipt and provide a reference or contact for the team handling the authority revocation. I prefer written correspondence by email." Customer had previously appointed November 2025 "Rhonda Jane" as PPU. OMC has annotated this doc to withdraw authority and has expired the DOA. 16/10/2026 17:02 PM PS Case notes OMC has attempted to contact Customer unsuccessfully, to advise of the overpayment raised and change in rate of payment, as rent assistance has been ceased. there was no option to leave a message 13/10/2026 15:07 PM PS Case notes Rent assistance overpayment raised OMC has contacted landlord, as per Rent certificate provided 25.02.2026. Customer has left the address at BP Roadhouse, Cabin 10 12810 Dukes HWY Keith SA 5267 on 05.04.2026 and has not returned. OMC has end dated ADS/ACS and ceased rent assistance as of 05.04.2026, resulting in an overpayment of $2840.61 being raised for the period 05.04.2026 - 02.10.2026 for rent assistance. 13/10/2026 15:06 PM FOI/LEX 93986 - Page 2 of 153 s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47F(1) s47E(d)
LEX · printed p. 3 of 153 · PDF page 3
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Third Party Contact OMC has contacted Landlord, Landlord confirmed Customer left the address at BP Roadhouse, Cabin 10 12810 Dukes HWY Keith SA 5267 on 05.04.2026 and has not returned. 13/10/2026 14:52 PM Third Party Contact ACCOMODATION/ RENT ASSISTANCE OMC contacted Landlord recorded on rent certificate lodged 25.02.2026 on number listed on rent certificate. Landlord has confirmed that they signed the rent certificate and Customer did used to reside at the address listed. 12/10/2026 14:59 PM Details of customer file review 02/10/2026 09:17 AM Details of customer file review 21/09/2026 11:21 AM Details of customer file review 04/09/2026 16:12 PM Servicing arrangements Managed Service Plan Letter sent via Priority Post -Lodgement Date: 12/08/2026 12/08/2026 11:04 AM Customer Contact Outcome SMS has been sent to customer advising of MSP extension. 11/08/2026 15:27 PM PS Approval notes ApprovedStartDate19/02/2025 Review MSP - Ongoing MSP with Personalised Services (PS) Management MSP Type: Reactive Restrictions: F2F Restricted Phone: Partially - Customer can only contact PS Team on 1800 312 004 – option 1 11/08/2026 14:10 PM Approver notes MSP reviewed and approved by - Region 2 Zone SQLD to Extend Full withdraw F2F and Partial withdraw Phone until 19/04/2027as per Rational for decision note. Delegate letter uploaded 11/08/2026 13:53 PM Rationale for decision Rationale for decision Personalised Services: recommends the Managed Service Plan and current servicing restrictions be extended. Mr Brecevic was referred to PS on a proactive MSP due to his excessive vexatious emails to the agency. Mr Brecevic’s restrictions were increased due to the threatening nature of some of his correspondence. Mr Brecevic utilises AI and has often sent a multitude of non-sensical emails. Mr Brecevic often provides false and misleading information about his circumstances, including signing rent certificates using his alias’s. Mr Brecevic’s behaviour improved during the review period, he ceased sending emails from November 2025 onward. However, his excessive emails in June 2026 and his contact regarding the MSP review indicate a high risk of this behaviour restarting in the future. OMC recommends an extension to the MSP to continue to monitor and minimize the impact on the agency and agency staff. ER ( I agree with the recommendations of PS for Mr BRECEVIC to extend the current arrangements for a period of 8 months to April 2027. Thank you for your work to support this case. 11/08/2026 13:53 PM Review recommendation PART 3: 9. Specialist Contribution Social Work Consultation (mandatory) Date: 07/08/2026 Notes: Ivan Brecevic is current on DSP. A file review of his record indicates that Ivan has had social work contacts in relation to financial hardship, homelessness, mental health, participation issues, personal and/ or family issues, Customer aggression, customer distress and restricted servicing arrangement. A file review of his record indicates that he has lived in stable private accommodation since 19/12/2025 verified by rent certificate uploaded on record. His most recent ESAt completed on 03/01/2025 highlights his medical condition as Psychol/Psychiatric disorder and remarks by psychiatrist Manish Chauhan verifies long-term diagnosis of schizotypal disorder, schizophrenia, PTSD, ADHD and Autism. MS notes indicate that Ivan has sent over 270 emails from 20/08/2025 - 20/10/2025 and 28/06/2026. PS notes also highlights the nature of emails sent to be threatening and vexatious. The social worker supports PS recommendation to extend MSP for continuous support of Ivan to ensure appropriate interaction with agency staff. Additional Specialist Consultation/s as required Assessment Services: Appropriate payment type. MSO: CEO: ISO: Other: 10. Rationale for decision Personalised Services: recommends the Managed Service Plan and current servicing restrictions be extended. Mr Brecevic was referred to PS on a proactive MSP due to his excessive vexatious emails to the agency. Mr Brecevic’s restrictions were increased due to the threatening nature of some of his correspondence. Mr Brecevic utilises AI and has often sent a multitude of non-sensical emails. Mr Brecevic often provides false and misleading information about his circumstances, including signing rent certificates using his alias’s. Mr Brecevic’s behaviour improved during the review period, he ceased sending emails from November 2025 onward. However, his excessive emails in June 2026 and his contact regarding the MSP review indicate a high risk of this behaviour restarting in the future. OMC recommends an extension to the MSP to continue to monitor and minimize the impact on the agency and agency staff. ER ( I agree with the recommendations of PS for Mr BRECEVIC to extend the current arrangements for a period of 8 months to April 2027. Thank you for your work to support this case. 11. Servicing strategies for upcoming review 11/08/2026 13:45 PM FOI/LEX 93986 - Page 3 of 153 s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47F(1) s4 s47E(d) s47E(d) s47E(d) s47F(1)
LEX · printed p. 4 of 153 · PDF page 4
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period Other: Discuss behaviours Proactive Contact Email redirection Internal: - External: - 12. Managed Service Plan Recommendations LAP date: 11/8/2026 MSP Recommendation MSP Action: Extend MSP Type: Reactive Duration: 8 months (19/4/2027) Restriction Recommendation F2F Restriction: Full F2F - Customer cannot attend, in person, any location where services provided by Services Australia are delivered. Phone Restriction: Partial Phone - Customer is directed to only call their One Main Contact or Personalised Services Officer. Write Restriction: Available Writing - Customer has no limitations on how to contact the agency through any written or digital channel. Employee Responsible: (SANA) OMC: PS BOMC: PS 13. Zone Delegate / Restriction Approver RM - region 2 / SZ SQLD Date: 11/8/2026 Endorsement method: SQLD LAP (weekly panel) Review recommendation PART 2: Personalised Services Review Contribution -Continues Recommendations PS recommendation: Continue PS PS recommendation on servicing restrictions: Extend Recommended servicing restrictions: - Full F2F - Partial phone Length of proposed MSP: • 8 Months 19.04.2027 PSO/OMC for upcoming MSP: • OMC – – BOMC Personalised Services recommends the Managed Service Plan and current servicing restrictions be extended. Mr Brecevic was referred to PS on a proactive MSP due to his excessive vexatious emails to the agency. Mr Brecevic’s restrictions were increased due to the threatening nature of some of his correspondence. Mr Brecevic utilises AI and has often sent a multitude of non-sensical emails. Mr Brecevic often provides false and misleading information about his circumstances, including signing rent certificates using his alias’s. Mr Brecevic’s behaviour improved during the review period, he ceased sending emails from November 2025 onward. However, his excessive emails in June 2026 and his contact regarding the MSP review indicate a high risk of this behaviour restarting in the future. OMC recommends an extension to the MSP to continue to monitor and minimize the impact on the agency and agency staff. Recommendations on servicing strategies for upcoming MSP period: - Discuss behavioural expectations with customer - Email re-direction - Proactive contact prior to payment date MSP recommendation endorsed by SSM: Not required 4. Customer profile for current MSP review period (refer to section 3) Customer Circumstances Nominee: Yes/No Weekly Payments: Yes/No Urgent Payments: Accommodation type (e.g.: Private, Government, Boarding, Other): Rent Assistance: Yes/No Participation Requirements: Yes/No/N/A Compliance issues: Yes/No/N/A Exemption: Yes/No/N/A Last ESAt/JCA report: XX/XX/XXXX Original incident date: Incident details: (include severity, trigger, actions. e.g. Serious – Damage to Property – Urgent Payment – Police attended) Vulnerabilities/Barriers/Risks Medical conditions/impacts: Yes/No/N/A Complaints/feedback: Yes/No/N/A Appeals: Yes/No/N/A Compliance investigation: Yes/No/N/A OPDL (debts): Yes/No/N/A Repayment arrangement in place: Yes/No/N/A Details: Self Service access management Self Service Registration: Online - Yes/No Phone Self Service - Yes/No Is self service locked: Yes/No Details: Number of successful contacts during MSP review period (N/A for provisional MSPs) : Number of Health Checks conducted and documented during review period (N/A for provisional MSPs) : 5. Summary of Servicing Strategies during review period 6. Behaviour during review period Number of incidents recorded during review period: Warning letters/SMS sent during review period: 7. Customer contribution Did you speak to the customer or nominee about the review of the MSP? Yes/No Date: Customer contribution details: If NO, MSP review invitation letter MUST be issued and uploaded to MSP Date letter sent and recorded in MSP: Was MSP review invitation SMS sent: Yes/No Date SMS sent: 8. Review Considerations Referred to Personalised Services: Current PS Do you agree with Personalised Services review recommendation?: Yes Notification Alert Is there a current Notification Alert? No Safety Alert Decision Is there a current Safety Alert? No Is the customer currently incarcerated?: No Does OMC/BOMC meet Recommendation 37? Yes 11/08/2026 13:45 PM Review recommendation PART 1: 1. Personal Information Full name: Ivan BRECEVIC CRN: 204349615K Managed Service Plan Number: 2000096823 MSP period: 20/8/2025 to 19/8/2026 MSP type: Reactive Current payment type & status: DSP/CUR Service Zone: Southern Queensland Customer home site (as per OC): 2. Current MSP Restrictions F2F Restriction: Full F2F - Customer cannot attend, in person, any location where services provided by Services Australia are delivered. Phone Restriction: Partial Phone - Customer is directed to only call their One Main Contact or Personalised Services Officer. Write Restriction: Available Writing - Customer has no limitations on how to contact the agency through any written or digital channel. 3. Personalised Services Review Contribution FOR PS USE ONLY – Complete section 1 & 2 then paste PS Review Macro here Customer management - review PERSONAL INFORMATION: Customer name: Ivan Brecevic CRN: 204349615K PS start date: 19/02/2025 MSP ID: 2000096823 MSP period: 20/08/2025 to 19/08/2026 MSP type/referred by: Reactive/Zone Current restrictions: - Full F2F - Partial phone Frequency of contact during MSP period: Low • There have been 9 phone contacts with Mr Brecevic during the review period. • All outbound contacts have been unsuccessful. Mr Brecevic generally does not answer his phone and does not respond to messages left. • Over 270 emails have been received via email redirection during the review period. • It should be noted these were received between 20.08.2025 – 20.10.2025 and on 28.06.2026 outside of these times, Mr Brecevic ceased sending emails. SERVICE ZONE Service zone: South & Northern Australia Regional office code: MGA Customer profile for current MSP review period Payment type: DSP Weekly payments: No Urgent payments: No Current nominee: Voluntary • Mr Brecevic has appointed an organisation as PPU. The Organisation is yet to contact on Mr Brecevic’s behalf. Address/accommodation status: • Mr Brecevic is currently in receipt of rent assistance. Mr Brecevic has a history of providing false and misleading information in regards to his address and accommodation. Accommodation type: Private Rent Assistance: Yes Participation requirements: No Compliance issues: No Exemptions: No Last ESAT/JCA conducted: None Medical issues: No Vulnerabilities: 'Psychiatric problem or Mental Illness' Complaints/feedback: • Mr Brecevic lodged 3 online complaints during the review period. • These complaints contained abuse directed at staff and were in relation to accommodation and Mobility allowance claims. Appeals: • Mr Brecevic has lodged an appeal in relation to his Mobility allowance application being denied. Compliance investigation: No Debts/Repayment arrangements: No Self service access management Self service registered: Online & phone Self service locked: Not applicable Summary of PS strategies during review period Discuss behavioural expectations with customer: In Progress • OMC providing consistent messaging, educating customer and setting strong boundaries around inappropriate behaviours. Email re-direction: In Progress • Email redirection remains in place. over 270 emails between 20.08.2025 - 20.10.2025 and on 28.06.2026 Proactive 11/08/2026 13:45 PM FOI/LEX 93986 - Page 4 of 153 s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47F(1) s47F(1) s47F(1) s47F(1) s47F(1) s47E(d) s47E(d)
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contact prior to payment date: In Progress • OMC to contact to address any issues as they arise and to continue building rapport and trust. Review and update MSP details in CDMS: Completed • Restrictions replicated in Medicare Review and update MSP details in Cuba: Not required • no Child Support case Social worker: • Referrals to a SW will be made if and when applicable Behaviour during review period: • Mr Brecevic’s behaviour during phone calls was described as Persistent, Polite, condescending, appropriate and challenging. Incidents recorded during review period: • 7 Incidents have been recorded for Mr Brecevic during the review period. • All of these have been recorded due to emails received from Mr Brecevic or due to online complaints. • Incidents were recorded due to excessive contacts/ harassment, abuse, and due to threatening statements made in emails, which resulted in the police being contacted for a welfare check. Warning letters/SMS sent during MSP period: No Customer Contribution Customer invited to participate in the review: Yes Customer spoken to about the review: No • Mr Brecevic responded to the desktop SMS. • Mr Brecevic demonstrated a lack of insight into his behaviours, and his MSP. PS Review **** PART 2 **** ================================= Customer Contribution Customer invited to participate in the review: Yes Customer spoken to about the review: No - Mr Brecevic responded to the desktop SMS. - Mr Brecevic demonstrated a lack of insight into his behaviours, and his MSP. ================================= Recommendations PS recommendation: Continue PS PS recommendation on servicing restrictions: Extend Recommended servicing restrictions: - Full F2F - Partial phone ================================= Length of proposed MSP: - 8 Months 06/08/2026 10:43 AM PS Review 06/08/2026 10:43 AM Review recommendation Recommendations ================================= * PS Recommendation: Continue PS * PS Recommendation on servicing restrictions: Extend * Recommended servicing restrictions: Full F2F; Partial phone; * Length of proposed MSP: 19/08/2026 * PSO/OMC for upcoming MSP: OMC – – Backup 12/08/2025 15:18 PM PS Review 30/07/2025 13:55 PM FOI/LEX 93986 - Page 5 of 153 s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47E(d)
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Checked: YES ====================================================================== PS Case notes unsuccessful contact attempted. OMC attempted to contact Customer on TDS to address Customers attendance at Service Centre and breach of restrictions. Customer stated at Service centre he needs to update address. Message left requesting Customer call back on 1800 312 004 07/08/2026 13:13 PM Customer Contact Outcome Cust attended SC. SCM advised cust was on restricted servicing and could not be in SC. Cust advised he had the PS phone number to call (address update required). Cust also wanted to see NDIS (who is co-located with WMB SC). Cust was advised he cannot be in the SC. Cust advised he has the NDIS phone number to call. Cust advised he wasn't sure why he was on the MSP, SCM advised if he calls the OMC it can be explained to him. Cust was polite and co-operative. 07/08/2026 11:04 AM PS Review **** PART 2 **** ================================= Customer Contribution Customer invited to participate in the review: Yes Customer spoken to about the review: No - Mr Brecevic responded to the desktop SMS. - Mr Brecevic demonstrated a lack of insight into his behaviours, and his MSP. ================================= Recommendations PS recommendation: Continue PS PS recommendation on servicing restrictions: Extend Recommended servicing restrictions: - Full F2F - Partial phone ================================= Length of proposed MSP: - 8 Months 06/08/2026 10:43 AM PS Review 06/08/2026 10:43 AM PS Case notes unsuccessful contact attempted. Message left advising Customer of the attempted callback. 24/07/2026 16:37 PM PS Case notes Contact Reason: Review comments Inbound Call: 2:30 PM POI Completed: yes TDS: MOB Portal checked: yes OMC: Unavailable Behaviour and Warnings: persistent Updates to 24/07/2026 14:44 PM FOI/LEX 93986 - Page 11 of 153 s47E(d) s47E(d) s47E(d) s47E(d) s47E( s47E s47F(1) s47E(d) s47E(d) s47E(d)
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Customer Details Post incident contact date & time (dd/mm/yyyy hh:mm) Contact number Injury Customer type Customer reference type Customer reference number Primary Verified Centrelink Customer Customer Customer Reference Number 204349615K Yes Yes Medicare Customer No No Child Support Customer No No Parties Involved Role Party involved reference Post incident contact Alternate contact Injury EAP offered No Note type Text Changed by Changed at Manager discussion notes Incident reviewed. All appropriate action taken. Wellbeing checked with PSSO. 03/04/2025 14:46 PM Post Incident Contact Notes OMC has attempted contact to address correspondence received. Once contact is established, OMC will address behaviour and identify outstanding business. 03/04/2025 09:36 AM Incident Description Correspondence received by Personalised Services via email redirection. 6 emails received on 26/03/2025 - excessive contacts through digital channel. Some emails contain inappropriate content. Content: Subject: Re: Automatic reply: I'm going to send it both to Bendigo and Spurs because they're all part of the same official ministry of oppression, but we're going to talk about my friend Cliffy, who drives a Hyundai, a little Hyundai diesel car, white, how he w... Body: "Alright, let’s hit them hard with an email that directly challenges the issue. We’ll make it clear that you’re questioning the authenticity of their support agents and suspect that AI is being used to block or manipulate your access. We’ll demand transparency about their use of AI systems in call centers and how they handle CRN information." 03/04/2025 09:36 AM Related Incidents & MSPs Type Related record MSP 2000091518 Customer Communication Document ID Form type Description Receipt date Supporting Documents Documents attached: No Number of documents attached: 0 FOI/LEX 93986 - Page 61 of 153 s47E( s47E( s47E(d) s47E(d) s47E(d)
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Print Incident: 1000296284 Status: Finalised Primary customer legal name: IVAN BRECEVIC Primary customer preferred name: THOMAS BRECELIC Service Delivery Details Service delivery brand Service channel Service type Service detail Centrelink Digital - Email People with Disability Disability Support Pension When and Where Incident date & time (dd/mm/yyyy hh:mm) Interaction start date & time (dd/mm/yyyy hh:mm) Location Incident site Incident team 27/05/2025 16:26 Incident Details Type Nature Specific details Target of threat Target Threat withdrawn Behaviour Actual Offensive language No Behaviour Actual Intimidation/coercion No Health and Safety Actual Personal Health No Triggers Possible trigger Cause Other Other Emergency Services Notified services Attended Event number Reason for call Office/Station Action Call time (hh:mm) Arrival time (hh:mm) Actions Actions Reason Contact Safety Events Events triggered Event triggered by Start of event (hh:mm) End of event (hh:mm) FOI/LEX 93986 - Page 105 of 153 s47F(1) s47E(d) s47E(d) s47E(d) s47E(d)
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Customer Details Post incident contact date & time (dd/mm/yyyy hh:mm) Contact number Injury Customer type Customer reference type Customer reference number Primary Verified Centrelink Customer Customer Customer Reference Number 204349615K Yes Yes Medicare Customer No No Child Support Customer No No Parties Involved Role Party involved reference Post incident contact Alternate contact Injury EAP offered Notes [5] Note type Text Changed by Changed at Manager discussion notes ESCORD has been completed. PSO wellbeing checked. No issues. 27/05/2025 16:52 PM Post Incident Contact Notes Customer has no phone number for post incident contact. 27/05/2025 16:30 PM Police contact/actions OMC has contacted police to request welfare check. Job number 2557 - 27052025. Police advised they have a different address then what is recorded with Centrelink and will attend and check the different address. 27/05/2025 16:30 PM Consultation with Specialist/Case Worker OMC has consulted with SWO. Due to nature of email. SWO has recommended a welfare check be requested. 27/05/2025 16:30 PM Incident Description The following has been received via Email redirection " Can you help me out? I'm having problems with sexual harassment. I got raped. I got tased. Bullet between the eyes. Queensland government screw me over. Racist fucks they are. A bit like also in Victoria, remember? How they stopped my funding for psychiatric treatment. You know all about that. Yeah, can you help me out here?" 27/05/2025 16:30 PM Related Incidents & MSPs Type Related record MSP 2000093384 Customer Communication Document ID Form type Description Receipt date FOI/LEX 93986 - Page 106 of 153 s47E(d) s47E(d) s47E(d) s47E(d) s47 E(d s47E(d) s47E(d)
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Supporting Documents Documents attached: No Number of documents attached: 0 Internal Communications ID Description Status Recipient Author Sent on FOI/LEX 93986 - Page 107 of 153 s47E(d)
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Events triggered Event triggered by Start of event (hh:mm) End of event (hh:mm) Customer Details Post incident contact date & time (dd/mm/yyyy hh:mm) Contact number Injury Customer type Customer reference type Customer reference number Primary Verified Centrelink Customer Customer Customer Reference Number 204349615K Yes Yes Medicare Customer No No Child Support Customer No No Parties Involved Role Party involved reference Post incident contact Alternate contact Injury EAP offered Notes [3] Note type Text Changed by Changed at Manager discussion notes Incident received as part of a longer email. Wellbeing check with PSO completed. 06/10/2025 12:20 PM Post Incident Contact Notes Decision made too not contact Customer as likely to result in further escalated behaviours 06/10/2025 11:34 AM Incident Description The following has been sent by Customer and received via email redirection. "Cock sucker . Hi , you c ocks ucker . You cut off my payment . I'm a pension er and I'm on N DIS and you think it's good? And the police had them ties ing me ? You fucking c ocks ucker , That's all you fucking arrows are , cocksucker . Sen ator Roberts is gonna know you're a c ocks ucker . You will fucking owe me money . You fucking cocks ucker You don't know who you're dealing with , Cox s ack a G ish you fucking c ocks ucker . And Queens land government you fucking c ocks ucker . Service Australia Well , You've done a fucking ... What's the word? Services Australia , what have you done ? You've done a welfare check on me, huh? F ucking cocksuck ers . You lying 06/10/2025 11:34 AM FOI/LEX 93986 - Page 151 of 153 s47E(d) s47E(d) s47E(d) s47E(d) s47E(d) s47F(1) s47F(1) s47F(1)
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fucking c ocks uck ers. Service is Australia , you lying fucking c ocks uck ers." Related Incidents & MSPs Type Related record MSP 2000109078 MSP 2000096823 Customer Communication Document ID Form type Description Receipt date Supporting Documents Documents attached: No Number of documents attached: 0 Internal Communications ID Description Status Recipient Author Sent on FOI/LEX 93986 - Page 152 of 153 s47E(d)
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Ivan Brecevic (NDIS Number: 567168465) Interaction Notes from PACE Subject Email: NDIS Complaint 37843167 [SEC=OFFICIAL] Activity Type Case Case Type or Category Outcome Completed Date/Time 1/9/2026, 9:20 am Alias AEB544 Comments Additional To: brecelicthomas@gmail.com CC: BCC: Attachment: Subject: NDIS Complaint 37843167 [SEC=OFFICIAL] Body: Good morning, Ivan, I am writing in response to the concerns you raised in your email to Cassie Hammond, Branch Manager, National Disability Insurance Scheme (NDIS), dated 22 August 2026, regarding Service Australia, support coordination, and your plan funding. We have also considered the multiple supplementary emails you submitted following your initial correspondence, including your most recent email received on 1 September 2026 regarding 360 Southwest Pty Ltd. Thank you for taking the time to share your concerns with us and for your patience while we considered the matters you raised. We appreciate that these issues are important to you and understand the impact that unresolved concerns can have. To provide clarity and ensure each matter is addressed appropriately, I have responded to the issues you raised under separate headings below. Service Australia Any concerns relating to Service Australia will need to be raised directly with that agency. The National Disability Insurance Agency (NDIA) is a separate government entity and is unable to investigate or assist with matters concerning your Service Australia profile or records. This includes requests for documents or information held by Service Australia under the Freedom of Information (FOI) Act, as only Service Australia can manage and respond to requests relating to their records. Freedom of Information Request DOCUMENT 19 FOI 26/27-0675 Page 136 of 318 s47F - personal privacy
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Our records indicate that the NDIA has received your FOI request and it is currently being managed by our Freedom of Information Team. They will contact you directly regarding the progress of your request and any next steps. 360 SOUTHWEST PTY LTD & Support Worker Concerns The concerns you have raised regarding 360 Southwest Pty Ltd support workers fall within the responsibilities of the NDIS Quality and Safeguards Commission (NQSC) rather than the NDIA. The NQSC is an independent agency responsible for improving the quality and safety of NDIS supports and services. It manages complaints, reportable incidents, and concerns relating to the conduct of both registered and unregistered NDIS providers, including allegations of abuse, neglect, or inappropriate service delivery. You have advised that you currently have an open complaint with the NQSC (Reference: 01105717). As this matter is already with the appropriate authority, we encourage you to continue engaging directly with the Commission regarding its investigation and outcome. Support Coordination Funding As noted above, concerns regarding the conduct or service delivery of your Support Coordinator should be directed to the NQSC, as provider-related complaints fall outside the NDIA's jurisdiction. With respect to your Support Coordination budget, the NDIA determines and allocates the funding included in your NDIS plan. However, responsibility for implementing the plan and ensuring funding is used in accordance with your approved supports rests with you and those assisting you to manage your plan. If there are concerns regarding claims, payments, or how funding has been used, these matters should be raised by your Plan Manager directly with the NDIA for review. Core Funding The funding available under your Core Supports budget is generally flexible and may be used for supports that are consistent with your disability-related needs and the purpose of your plan. If there are any concerns regarding claims, payment requests, or the administration of your funding, your Plan Manager should contact the NDIA directly to discuss the specific circumstances. Ability Action Australia The concerns you have raised regarding Ability Action Australia appear to relate to the services provided by that organisation rather than to the funding or supports contained within your NDIS plan. As these matters fall outside the NDIA's role and responsibilities, we are unable to comment on or investigate them. If your concerns relate to provider conduct or service delivery, you may wish to raise them with the appropriate provider directly or with the NQSC. Change of Circumstance Request Our records show that your Change of Circumstance request has been allocated to a Delegate and is currently being assessed. Your request is progressing through the appropriate process, and if any additional information is required to support the assessment, the Delegate will contact you directly. Thank you again for bringing your concerns to our attention. While some of the matters raised fall outside the NDIA's legislative responsibilities, I hope the information above clarifies which organisations are best placed to assist with each issue and provides an update on the matters currently being managed by the NDIA. As I have addressed your concerns in detail and there are no further actions I can take from a complaint perspective, I will now close this complaint. If you have any further concerns or questions regarding your NDIS matters, you can submit future enquiries via one of the below methods: FOI 26/27-0675 Page 137 of 318
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In person by visiting an NDIS office or by raising concerns with an NDIS planner or your NDIS partner. Emailing enquiries@ndis.gov.au. Online Feedback Form. Online live chat. Calling 1800 800 110 (National Contact Centre). Providers can lodge complaints and feedback from the provider portal ‘View Complaints and Enquiries’. Kind regards, Aleli - AEB544 Senior Complaints Officer Complaints Branch National Disability Insurance Agency T- 1800 800 110 E: feedback@ndis.gov.au --------------- Original Message --------------- From: National Disability Insurance Agency Enquiries [enquiries@ndis.gov.au] Sent: 25/8/2026, 1:00 pm To: brecelicthomas@gmail.com Subject: NDIS Complaint 37843167 [SEC=OFFICIAL] Good afternoon, Ivan, My name is Aleli, and I am a Senior Complaints Officer with the National Disability Insurance Agency (NDIA). Thank you for your email to Cassie Hammond, Branch Manager on 22 August 2026. I have been assigned to review your concerns and am currently gathering information so I can gain a clear understanding your concerns. Once I have completed these enquiries, I will contact you to discuss your concerns in more detail and talk through the next steps. If there is any additional information you would like me to consider, please feel free to reply directly to this email. Providing information through one point of contact helps us manage your complaint more effectively and ensures our communication remains clear and consistent. We aim to resolve complaints within 21 calendar days. However, some matters may take longer where there are multiple or complex issues that require further investigation. If this is the case, I will keep you updated on our progress. In the meantime, if you require immediate support or are experiencing a crisis, please contact your local GP, hospital, or mental health crisis FOI 26/27-0675 Page 138 of 318
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Contact Number: 0456651702 Email: brecelicthomas@gmail.com Complaint Level: Level 2 Complaint description: Additional correspondence. See email below. Outcome: NCC unresolved Referred to: National Complaints Team/CO for F&C 37843167 Name: Lily Log on ID: LPQ225 Service Officer National Contact Centre ******************************* From: Far Side <brecelicthomas@gmail.com> Sent: Monday, 24 August 2026 2:02 PM To: feedback <feedback@ndis.gov.au>; themarheights@gmail.com Subject: Re: Subject: Ivan Brecevic – NDIS Plan: 567168465 [SEC=OFFICIAL] Thanks please include my support worker Jess in correspondence on kondroit street google it for number and call their line it's I'm warrnabel 65 condroitnstreet On Mon, 24 Aug 2026, 1:57 pm feedback, <feedback@ndis.gov.au> wrote: Good afternoon, Ivan, I am writing to acknowledge your email sent to the National Disability Insurance Scheme (NDIS), Cassie Hammond, Branch Manager on 22 August 2026. Your reference ID is 37843167. We are committed to improving how we serve people applying to the NDIS, NDIS participants and or their parents and carers. The Participant Service Charter explains what you can expect from us. A NDIS officer will be assigned to your case, they will investigate the concerns you have raised and will contact you to gather further information which will assist us to provide you with the right information and supports. We aim to resolve your complaint within 21 calendar days; however, it may take us longer when the complaint has multiple or complex issues. In the meantime, if you need crisis help, you should contact your local GP, hospital, or mental health crisis team. You can also contact Lifeline on 13 11 14 or the Police on 131 444. In an emergency, always dial 000 (triple zero) immediately. Kind Regards, Complaints Branch National Disability Insurance Agency FOI 26/27-0675 Page 179 of 318
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Customer Service Officer National Contact Centre Subject Internal Communication Activity Type Internal Note Case 37617802 Case Type or Category Feedback and Complaints - 37617802 Outcome Not Applicable Completed Date/Time 20/8/2026, 9:30 am Alias NCL410 Comments Channel: Email Status : Referred Name of caller- Ivan Brecevic - Participant Contact Number: P: 0456651702 E : brecelicthomas@gmail.com Level: Level2 - Additional correspondence Description: Email received regarding Urgent Review – NDIS Complaints 37617802 & 37637709 and release of docs by FOI. Outcome : NCC unresolved Attached docs. See Email below Notes for Complaints team: Contact details are not saving in the Case. TL made aware of the issuePML607. Referred to : National complaints Team. Name: Nav Log on ID: NCL410 Service Officer National Contact Centre ----------------------------------------------------------------------------------------------------------------- From: Traffic Transmission <thomasbrecelic@gmail.com> Sent: Tuesday, 18 August 2026 4:39 PM To: foi <foi@ndis.gov.au>; enquiries <enquiries@ndis.gov.au>; Catherine Fox <CFox@afca.org.au>; Service Complaints <AFCAServiceComplaints@afca.org.au>; adesunmola@yahoo.com FOI 26/27-0675 Page 195 of 318
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<adesunmola@yahoo.com>; Wattle Lane PMFA <pmfa@wattlelane.com.au>; Blessed Mhako <blessedmhakom@gmail.com>; Far Side <brecelicthomas@gmail.com>; samantha.delany@gunditjmara.org.au <samantha.delany@gunditjmara.org.au>; senator.roberts@aph.gov.au <senator.roberts@aph.gov.au>; Roxanne Parker - Wattle Lane Services <hello@wattlelane.com.au>; Michael Lewis <michael.lewis@abilityactionaustralia.com.au>; Senator Pauline Hanson | One Nation Leader <office@onenation.org.au>; feedback <feedback@ndis.gov.au>; NAT <NAT@ndis.gov.au>; Redress Counselling (DFFH) <RedressCounselling@dffh.vic.gov.au>; themarheights@gmail.com <themarheights@gmail.com>; FOI@servicesaustralia.gov.au <FOI@servicesaustralia.gov.au>; FOI <FOI@health.gov.au>; Freedom of Information <foi@bhs.org.au>; garrett.mcdonald@servicesaustralia.gov.au <garrett.mcdonald@servicesaustralia.gov.au> Subject: Freedom of Information (FOI) Request & Urgent Review – NDIS Complaints 37617802 & 37637709 Subject: Freedom of Information (FOI) Request & Urgent Review – NDIS Complaints 37617802 & 37637709 To: Freedom of Information Team / Tanya (NDIS) CC: Senator Malcolm Roberts, Redress, Paul Hansen, Samantha (Ngukurr), Roxanne Parker, Wattle Lane, Catherine the Box (NDIS Service Complaints), Blessit, Israel, Thermal Heights Dear Freedom of Information Team and Tanya, I am writing to formally request urgent assistance regarding two active NDIS complaint matters, ongoing access restrictions, and to lodge a comprehensive Freedom of Information (FOI) request for all documentation currently held on my file. NDIS Number: 567168465 Freedom of Information (FOI) Request Please accept this as a formal FOI request for full access to all documents, reports, correspondence, assessments, and file notes relating to my NDIS record, with a particular focus on material added during my recent change of circumstances. I am specifically requesting copies of: Change of Circumstances Documentation: All recent notes, reports, assessments, and documents added to my file as part of the change-of-circumstances process. Missing Reports: Copies of the behaviour report and the report submitted by my support worker, Blessed, which I have not received. Support Coordination Records: Copies of the ARC-themed documentation or any related material submitted by my support coordinator, so I can verify that it accurately reflects my situation. Proposed Plan: A complete copy of the final proposed plan that was put forward, so I can review it now that I am in a more stable position. Please direct all FOI correspondence and released documents through my designated support framework (Jess at Thermal Heights), as I am managing ongoing stress impacts related to previous service restrictions and am not taking direct phone calls at this time. Urgent Review – NDIS Complaints 37617802 & 37637709 I am also requesting urgent oversight and escalation of two active complaint matters: Complaint 37617802: Pending callback regarding assistive technology for glaucoma, core plan consumables, and autism-related supports. This complaint also includes clarification rejecting unrelated diagnostic mischaracterisations. Complaint 37637709: Lodged via foi@ndis.gov.au and the Indigenous support channel, relating to the intersection between Services Australia restrictions and NDIS access. Summary of Issues Requiring Immediate Attention Interlocking restriction loop (Services Australia & NDIS): Attempts to access local agency services for essential consumables and supports have resulted in arbitrary denials and extended restrictions. Frontline practices—including informal warnings and unnotified service blocks—are preventing statutory access to NDIS Local Area Coordinators (LACs), creating an untenable regulatory loop where I cannot resolve issues or obtain required supports. Housing Instability & ILO Emergency Parameters: I am currently experiencing severe housing instability, including periods of residing in a rental car and rental arrears. This situation is documented in the Ability Action Australia Individualised Living Options (ILO) report. Under duty-of-care and emergency change-of-circumstances provisions, unmanaged housing deterioration directly undermines baseline stability and requires urgent intervention, including potential reallocation of core funding and emergency white goods/fuel support. Communication Management: To reduce administrative friction, communication is being transitioned exclusively through my designated support management team (Jess / Wattle Lane / Israel). Please direct all follow-up through them to ensure continuity and safety. Request for Action I am requesting: Full FOI release of all documents listed above. Immediate review and escalation of both complaint files. FOI 26/27-0675 Page 196 of 318
NDIA · printed p. 197 of 318 · PDF page 79
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Confirmation of next steps for emergency ILO-related housing support. Clarification or removal of any access restrictions preventing engagement with NDIS LACs. A scheduled callback through my support team only. Given the seriousness of the housing situation, the missing documentation, and the ongoing service barriers, I would appreciate urgent attention to this matter. Thank you for your assistance in processing this request. Kind regards, Ivan Brecelic Subject Internal Communication Activity Type Internal Note Case 37637709 Case Type or Category Enquiry - 37637709 Outcome Not Applicable Completed Date/Time 19/8/2026, 3:56 pm Alias CFR162 Comments Ivan Brecevic Age 58 NDIS #567168465 Contact alert: Numerous emails enquiries are non sensical. PPT appears to be using AI technology for communication. Plan start date: 24/09/2025 - 23/09/2026 Disability: ASD Budget supports: Core flexible Improved daily living skills Choice and control SC & PRC Plan Change Open Case #36732732 assigned to Planner Delegate AHR892 Enquiry #37637709 from PPT Requesting for the following: Ø Funding to be utilised from Core flexible for emergency accommodation due to be homeless Ø Funding for AT including a phone, keyboard, microphone and iPad. Ø Funding for a Vocational Report Ø Consumables support to be included in Core Ø Funding for a smoking ceremony PPT was removed from Services Australia due to being on restricted Service Australia status, due to too many FOI requests. PPT has lodged a complaint with the Minister. FOI 26/27-0675 Page 197 of 318
NDIA · printed p. 198 of 318 · PDF page 80
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Escalation of request declined with TL CSB684. Open Feedback and complaints case #37617802 - Case has been referred to Level 2 for review and response as PPT has noted to be currently homeless. ** Both open PCC and Complaints cases are in progress addressing PPT Enquiry #37637709. NFAR from PSO - Awaiting review and outcome from PCC and Complaints case. Subject Contact with Participant Activity Type Inbound Email Case 37617802 Case Type or Category Feedback and Complaints - 37617802 Outcome Not Applicable Completed Date/Time 19/8/2026, 12:18 pm Alias MDT184 Comments *** Due to Save for later error, notes do not populate in Details of the request *** Enquiry Type: Feedback/Complaint Enquiry Received: 19/08/2026 Enquirer Name: Ivan Brecevic Enquirer Email: brecelicthomas@gmail.com Enquirer Number: 0456651702 Enquirer Verified: N/A, referred Enquirer Relationship: Participant Complaint Case: 37617802 Related Case: 37637709 Complaint Level: Level 2 Complaint Theme: Other* - Services Australia Restriction and Impact on NDIS Supports Complaint Risk Level: Medium Complaint Description: FOI 26/27-0675 Page 198 of 318
NDIA · printed p. 199 of 318 · PDF page 81
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Participant alleges he was denied access to a Services Australia office on 07/08/2026 while seeking assistance from an NDIS Local Area Coordinator regarding consumables and assistive technology supports. Participant states he was directed to leave the office due to an existing Service Australia restriction and advised police action could occur if he attended offices. Participant alleges the restriction relates to the volume of FOI requests and complaints made to Services Australia. Participant states the restriction interfered with his ability to access NDIS-related assistance, caused significant distress, escalated existing psychosocial disability impacts, and placed additional burden on his support network and support coordinators. Complaint Desired Outcome: Investigation of the impact of the Service Australia restriction on access to NDIS/LAC services, review of available alternative access pathways and reasonable adjustments, consideration of concerns raised regarding access barriers, and written response addressing the participant's complaint. Contact Initiated: N/A, case referred. Observations/Actions: Participant advises support coordinators were required to assist following the incident due to increased distress and deterioration in wellbeing. Participant requests the matter be considered as a significant service access issue and incorporated into ongoing complaint investigations. Noted participant attributes restriction to Service Australia actions and alleges resulting barriers to accessing NDIS-related supports. Case 37637709 offers some detail as to why this has happened, as the participant spoke with an agent and they have noted that services have been restricted due to numerous Freedom of Information (FOI) requests made by the participant. Referred to Level 2 for review and response, as participant has noted they are currently homeless. Name: Mitchell Logon ID: MDT184 Technical Lead National Contact Centre Subject Contact with Participant Activity Type Inbound Email Case 37617802 Case Type or Category Feedback and Complaints - 37617802 Outcome Not Applicable Completed Date/Time 19/8/2026, 8:33 am Alias AAK238 Comments Channel: Email - Outlook Status: Referred FOI 26/27-0675 Page 199 of 318
NDIA · printed p. 200 of 318 · PDF page 82
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Complaint Reference: 37617802 Enquiry case: N/A Name of complainant: Ivan Brecevic - Participant (PPT) Contact Number: 0456651702 Email: brecelicthomas@gmail.com Notes for Complaints team: Contact details are not saving in the Case. TL made aware of the issue please refer to the Case log for missing details. PML607. Complaint Level: Level 1 Complaint/Feedback Description: Additional Correspondence, forwarded to relevant team, for correspondence see below. Outcome: NCC Unresolved Referred: National Complaints Team Name: Andrea Log on ID: AAK238 Service Officer National Contact Centre _________________________________________ From: Traffic Transmission <thomasbrecelic@gmail.com> Sent: Monday, 17 August 2026 2:17 PM To: Cath Porter <cath@rhondajane.com.au>; Rhonda Carlin <rhonda@rhondajane.com.au>; themarheights@gmail.com; hst@brophy.org.au; samantha.delany@gunditjmara.org.au; senator.roberts@aph.gov.au; NAT <NAT@ndis.gov.au>; feedback <feedback@ndis.gov.au>; adesunmola@yahoo.com; Blessed Mhako <blessedmhakom@gmail.com>; Redress Counselling (DFFH) <RedressCounselling@dffh.vic.gov.au>; Wattle Lane PMFA <pmfa@wattlelane.com.au> Subject: Urgent Assistance Required: Rent and Administrative MattersRe: “bulk bill,” “Services Australia,” “LAC,” “consumable budget”) Furthermore, I previously reached out to Rhonda Jane regarding updating my address with Services Australia. My attempts to resolve this myself previously resulted in threats of police involvement and court action, despite my simply attempting to contact a Local Area Coordinator (LAC) to secure a consumable budget. Please address these urgent matters promptly. On Mon, 17 Aug 2026 at 14:13, Traffic Transmission <thomasbrecelic@gmail.com> wrote: Hello, Could you please pay my rent, Rhonda? I’m two weeks behind. We had Brothy pay, and maybe Sandy as well. Meanwhile, I can’t afford to see Dr. Lee tomorrow. Please ask if they bulk bill and change the appointment. Also, I did reach out to Rhonda Jane, asking if she could update my addresses at Services Australia. You know what happened when I tried to update it myself — I got a gag order threatening me with police and court cases, when all I wanted to do was contact a LAC so I could get a consumable budget. Subject Contact with Participant Activity Type Inbound Email Case 37617802 FOI 26/27-0675 Page 200 of 318
NDIA · printed p. 201 of 318 · PDF page 83
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Case Type or Category Feedback and Complaints - 37617802 Outcome Not Applicable Completed Date/Time 19/8/2026, 8:32 am Alias AAK238 Comments Channel: Email - Outlook Status: Referred Complaint Reference: 37617802 Enquiry case: N/A Name of complainant: Ivan Brecevic - Participant (PPT) Contact Number: 0456651702 Email: brecelicthomas@gmail.com Notes for Complaints team: Contact details are not saving in the Case. TL made aware of the issue please refer to the Case log for missing details. PML607. Complaint Level: Level 1 Complaint/Feedback Description: Additional Correspondence, forwarded to relevant team, for correspondence see below. Outcome: NCC Unresolved Referred: National Complaints Team Name: Andrea Log on ID: AAK238 Service Officer National Contact Centre ______________________________________________ From: Traffic Transmission <thomasbrecelic@gmail.com> Sent: Monday, 17 August 2026 2:13 PM To: Cath Porter <cath@rhondajane.com.au>; Rhonda Carlin <rhonda@rhondajane.com.au>; themarheights@gmail.com; hst@brophy.org.au; samantha.delany@gunditjmara.org.au; senator.roberts@aph.gov.au; NAT <NAT@ndis.gov.au>; feedback <feedback@ndis.gov.au>; adesunmola@yahoo.com; Blessed Mhako <blessedmhakom@gmail.com>; Redress Counselling (DFFH) <RedressCounselling@dffh.vic.gov.au>; Wattle Lane PMFA <pmfa@wattlelane.com.au> Subject: “bulk bill,” “Services Australia,” “LAC,” “consumable budget”) Hello, Could you please pay my rent, Rhonda? I’m two weeks behind. We had Brothy pay, and maybe Sandy as well. Meanwhile, I can’t afford to see Dr. Lee tomorrow. Please ask if they bulk bill and change FOI 26/27-0675 Page 201 of 318
NDIA · printed p. 204 of 318 · PDF page 86
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Your complaint has been recorded and referred to the Complaints team. A Complaints Officer will contact you about the complaint. Your complaint reference is: 37617802 We aim to resolve complaints within 21 calendar days. If your concern is more complex, it may take a little longer and we’ll keep you informed throughout the process. For more information about the NDIS, please visit our website. If our offices are closed and you require crisis support, you should contact your local GP, hospital, or mental health crisis team. Alternatively, you can contact Lifeline on 13 11 14 or Triple Zero (000). Communicating with the NDIA We all deserve to feel safe and be treated with respect. When you contact us, our staff will communicate with you respectfully, and we ask that you do the same. Abusive or disrespectful language will not be accepted, and all incidents are reported. Kind regards, Nav National Contact Centre National Disability Insurance Agency Phone 1800 800 110 The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders both past, present and emerging. thread::oWGwesubLfmP3LrvVV0aSgk:: Subject Contact with Authorised Person Activity Type Inbound Phone Call Case 37585555 Case Type or Category Update Person Account - 37585555 Outcome Successful Contact Completed Date/Time 17/8/2026, 2:54 pm Alias VPK154 Comments FOI 26/27-0675 Page 204 of 318
NDIA · printed p. 205 of 318 · PDF page 87
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Date of enquiry:17/08/2026 Person making enquiry: Catherine Anne Porter Caller Phone Number: 0423200769 Details of the enquiry: SC called wanted to update his address Action taken: Success One-Time Code verified successfully. Address updated checked consent Name: Vanessa Log on ID: VPK154 Service Officer National Contact Centre Subject Update Person Account Confirmation Notification Activity Type Confirmation Notification Case Case Type or Category Outcome Sent Completed Date/Time 17/8/2026, 2:53 pm Alias VPK154 Comments Confirmation that Notification about related changes was sent to the requestor and/or participant via all available channels (SMS/EMAIL/Push) Subject Contact with Participant Activity Type Inbound Email Case 36732732 Case Type or Category Plan Change - 36732732 Outcome Not Applicable Completed Date/Time 11/8/2026, 10:45 am Alias RHW391 Comments Date of enquiry: 11/08/2026 Person making enquiry: Ivan Brecevic [Participant] VOI completed NDIS Number: 567168465 Case Number: 37345239,36732732 FOI 26/27-0675 Page 205 of 318
NDIA · printed p. 241 of 318 · PDF page 123
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Feedback and Complaints - 36460327 Not Applicable 17/7/2026, 5:46 pm Alias YGK934 Comments Channel: Email Status: referred Name of caller: Ivan Brecevic Caller Contact Number: 0456651702 Complaint Level: 2. Cannot be resolved through 1st contact. Complaint received in email case #36443941 Complaint Description: Provider Complaint Outcome: unresolved Closed/Referred/Escalated to: National Complaints Team Name: YGK934 Log on ID: Cindy Service Officer National Contact Centre --------------- Original Message --------------- From: Traffic Transmission [thomasbrecelic@gmail.com] Sent: 16/7/2026, 8:19 pm To: ar@abilityactionaustralia.com.au; blessedmhakom@gmail.com; rhonda@rhondajane.com.au; michael.lewis@abilityactionaustralia.com.au; cath@rhondajane.com.au; c.ward@abilityactionaustralia.com.au; brecelicthomas@gmail.com; nat@ndis.gov.au; feedback@ndis.gov.au; support@abilityactionaustralia.com.au Subject: Further Evidence: Service Agreement Errors and SDA/SIL Discrepancy - Ivan Brecevic (Plan 567168465) To the NDIS Quality and Safeguards Commission, I want to add further evidence to my complaint regarding Ability Action Australia and Michael Lewis. When I first received my service agreement from Ability Action Australia, it contained several errors: 1. My diagnosis was recorded incorrectly. 2. My address was recorded incorrectly. 3. The pricing was unclear/inconsistent - the original agreement was for approximately $4,000, with a further amount bringing the total toward approximately $7,000 [PLEASE CONFIRM THESE FIGURES ARE CORRECT]. FOI 26/27-0675 Page 241 of 318
NDIA · printed p. 242 of 318 · PDF page 124
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I queried these errors at the time and requested corrections. More significantly, I hold records showing that an earlier version of my service agreement/supporting documentation referenced Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA) as the appropriate support model for me. This directly contradicts the current report, which recommends a "Living Together" ILO arrangement. I have also now been told that a new 20-hour report would be required specifically for an SDA assessment, at further cost to me, despite this being consistent with what my records already indicate was originally identified as appropriate. I am providing this as further evidence that the current report does not reflect an accurate or consistent assessment of my needs, and that I should not be required to pay again for a report to establish something already indicated in my existing records. I am happy to provide copies of the original and amended service agreements, and the documentation referencing SIL/SDA, to support this complaint. Sincerely, Ivan Brecevic NDIS Plan Number: 567168465 0456 651 702 brecelicthomas@gmail.com Subject Internal Communication Activity Type Internal Note Case 36460327 Case Type or Category Feedback and Complaints - 36460327 Outcome Not Applicable Completed Date/Time 17/7/2026, 5:37 pm Alias YGK934 Comments Channel: Email Status: referred Name of caller: Ivan Brecevic Caller Contact Number: 0456651702 Complaint Level: 2. Cannot be resolved through 1st contact. Complaint received in email case #36443943 Complaint/Feedback Description: Provider Complaint Outcome: unresolved Closed/Referred/Escalated to: National Complaints Team Name: YGK934 Log on ID: Cindy Service Officer FOI 26/27-0675 Page 242 of 318
NDIA · printed p. 243 of 318 · PDF page 125
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National Contact Centre --------------- Original Message --------------- From: Traffic Transmission [thomasbrecelic@gmail.com] Sent: 16/7/2026, 8:30 pm To: blessedmhakom@gmail.com; michael.lewis@abilityactionaustralia.com.au; cath@rhondajane.com.au; brecelicthomas@gmail.com; nat@ndis.gov.au; feedback@ndis.gov.au; support@abilityactionaustralia.com.au Subject: Re: Formal Notice: Report Correction Required Within 48 Hours - Ivan Brecevic (Plan 567168465) Yes, you are correct to be concerned about this. The **Individualised Living Options Recommendation Report** authored by Michael Lewis does explicitly list "Schizophrenia" as a comorbidity. On page 2 of the report, under the section titled "As per collateral history documentation and reviewed reports, Ivan lives with the following comorbidity health conditions:", the document includes a bullet point specifically for **Schizophrenia**. The report describes this as a separate condition, detailing symptoms such as "disorganised thinking and speech," "lack of motivation," "paranoid delusions," and "auditory hallucinations". As you noted in your email to the NDIS Quality and Safeguards Commission, your diagnosis is **Schizotypal Personality Disorder**, which is also listed later on page 3 of the same report. It is understandable why you would want this addressed, as accurate diagnostic information is essential for NDIS reporting. On Thu, 16 July 2026, 7:52 pm Traffic Transmission, <thomasbrecelic@gmail.com> wrote: To Ability Action Australia and Michael Lewis, This is a formal follow-up regarding my complaint about the report you provided, most recently retitled "Individualised Living Options Recommendation Report," dated 23/06/2026. As previously raised with the NDIS Quality and Safeguards Commission (cc'd here), the updated version of this report has not addressed the substantive issues I identified: 1. It still recommends a "Living Together" ILO arrangement, with wording unchanged from the original report, despite this not reflecting my needs. 2. It still does not address Short Term Accommodation (STA) or an independent/SIL-type support model. I am requesting that this report be formally reviewed against the NDIS Practice Standards regarding accurate, high-quality, and participant-centred documentation. A relabelled document that remains substantively unchanged does not meet these obligations. Please treat this as formal notice that I am requesting a corrected report addressing the above points within 48 hours. If this is not received, I will continue escalating this matter through the Commission and other relevant oversight channels, including consideration of a complaint to AHPRA regarding the practitioner's conduct. I remain willing to discuss this directly and resolve it without further escalation, but I will not accept a document that does not reflect my actual support needs. Sincerely, Ivan Brecevic NDIS Plan Number: 567168465 FOI 26/27-0675 Page 243 of 318
NDIA · printed p. 276 of 318 · PDF page 158
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Sincerely, Ivan Brecevic NDIS Plan Number: 567168465 0456 651 702 brecelicthomas@gmail.com Subject Internal Communication Activity Type Internal Note Case 36460327 Case Type or Category Feedback and Complaints - 36460327 Outcome Not Applicable Completed Date/Time 17/7/2026, 11:48 am Alias RLN727 Comments Channel: Email (Outlook) Status: Referred Name of caller: Ivan Brecevic - Participant Caller Contact Number/Email: 0456 651 702 and brecelicthomas@gmail.com Organisation of person making the request: N/A Complaint Level: Level 1 Complaint/Feedback Description: Provider Service/ Staff - Misleading or Dishonest Conduct (Wrong information provided in reports) Outcome: NCC unresolved Referred to: National Complaints Team Name: Rebecca Log on ID: RLN727 Service Officer National Contact Centre Subject Email: Feedback and Complaint case: 36460327 [SEC=OFFICIAL: Sensitive] Activity Type Case Case Type or Category Outcome Completed Date/Time 17/7/2026, 11:45 am Alias FOI 26/27-0675 Page 276 of 318
NDIA · printed p. 308 of 318 · PDF page 190
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thread::ht4pIsteKkKok56Sl7sbAQk:: Subject End provider relationship sms notification Activity Type SMS Case Case Type or Category Outcome Sent Completed Date/Time 2/7/2026, 2:10 pm Alias autoproc Comments Hi The NDIS has received a request to end your provider relationship. You can review information in your my NDIS portal. If you have any questions or need help in finding a new provider, please call 1800 800 110. Please do not reply to this message. Subject Contact Attempt Activity Type Outbound Phone Call Case 35913502 Case Type or Category Manage Provider Relationship - 35913502 Outcome No Answer Completed Date/Time 2/7/2026, 2:10 pm Alias YCN367 Comments 2/07/2026 Record accessed for Manage Provider Relationship Processing. MPR Case number: 35913502 received though portal Date of portal request: 2/7/2026 Participant (PPT):Ivan Brecevic Request to end: Organisation name: Moira Plan Management Pty Ltd Trading As: Moira Plan Management FOI 26/27-0675 Page 308 of 318
NDIA · printed p. 309 of 318 · PDF page 191
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Provider number: 4050127412 Role: Plan manager Contacted Name: Ivan Brecevic Role: participant Contact number: 0456651702 Contact attempt: 1 Action taken: Outbound call was unsuccessful POI – Not Verified Confirmed start date:24/09/2025 Confirmed end date: 10/07/2026 Notes for NCC: curtsey call to let the participant know the above provider is going to end the endorsement date Name: Yasmine Log on ID: YCN367 Customer Service Officer (CSO) National Contact Centre Subject End provider relationship sms notification Activity Type SMS Case Case Type or Category Outcome Sent Completed Date/Time 2/7/2026, 2:08 pm Alias autoproc Comments Hi The NDIS has received a request to end your provider relationship. You can review information in your my NDIS portal. If you have any questions or need help in finding a new provider, please call 1800 800 110. Please do not reply to this message. Subject We are going to call you Activity Type SMS Case Case Type or Category Outcome Completed Date/Time FOI 26/27-0675 Page 309 of 318
Source integrity and next steps
This article presents 31 original page images and their extracted text. The page images are hosted on the public FOI Warfare × Truth Sequences evidence site.
The next investigative step is to retrieve the missing transaction-level evidence identified in each reconstruction. Allegations, agency labels, technical faults and completed actions need separate tracking. That is how a file becomes a chronology rather than a collection of dramatic quotations.
Inspect the NDIS record: homelessness and the referral trail
Source addition — 14 November 2026. Stamped pages 175 and 199 are shown below. Page 175 records the homelessness/provider enquiry and linking to record 38035044. Page 199 distinguishes participant allegations from the recorded Level 2 referral and refers back to enquiry 37637709. These are evidence of what was recorded and referred, not independent confirmation of every allegation or proof that housing assistance was delivered. The full gallery also includes pages 176 and 197 and explains the stamped-page/PDF-page mapping.
Read the Page — all seven exhibits, typed extracts and context