To Whom It May Concern

 

Thomas Brecevic
thomasbrecevic@gmail.com
[Current Date]

To Whom It May Concern:

This documentation package contains medical evidence, formal complaints, and supporting documentation regarding my interactions with the Australian Financial Complaints Authority (AFCA) during 2024-2025. The purpose of this package is to:

  1. Provide comprehensive evidence of my diagnosed conditions that significantly impacted my communication and interactions with AFCA
  2. Demonstrate the connection between these conditions and the service issues outlined in my formal complaint
  3. Document how systemic barriers across multiple agencies have compounded these challenges
  4. Establish a documented record of my attempts to engage constructively with the complaint process

My diagnosed conditions of Schizotypal Disorder with ASD Level 2, PTSD, and ADHD significantly affect my communication style, information processing, and emotional regulation - particularly during periods of stress. These conditions were formally documented by Dr. Manish Chauhan (FRANZCP) in May 2025 as part of my NDIS application process.

This package is submitted in good faith as part of my ongoing efforts to engage constructively with institutional processes while advocating for appropriate accommodations and understanding regarding my disability-related needs.

Yours sincerely,

Thomas Brecevic

 

Final Documentation Package

MEDICAL EVIDENCE AND COMPLAINT DOCUMENTATION

Thomas (Ivan) Brecevic - July 2025

TABLE OF CONTENTS

  1. Cover Letter
  2. AFCA Complaint (July 14, 2025)
  3. Medical Documentation
    • NDIS Application Form (Section 2)
    • Psychiatric Assessment Letter (May 21, 2025)
  4. Impact of System Access Issues on Healthcare
  5. Communication Challenges with Service Providers
  6. Housing Instability Context
  7. Supporting Documentation
  8. Request for Consideration

1. COVER LETTER

Thomas Brecevic
thomasbrecevic@gmail.com
[Current Date]

To Whom It May Concern:

This documentation package contains medical evidence, formal complaints, and supporting documentation regarding my interactions with the Australian Financial Complaints Authority (AFCA) during 2024-2025. The purpose of this package is to:

  1. Provide comprehensive evidence of my diagnosed conditions that significantly impacted my communication and interactions with AFCA
  2. Demonstrate the connection between these conditions and the service issues outlined in my formal complaint
  3. Document how systemic barriers across multiple agencies have compounded these challenges
  4. Establish a documented record of my attempts to engage constructively with the complaint process

My diagnosed conditions of Schizotypal Disorder with ASD Level 2, PTSD, and ADHD significantly affect my communication style, information processing, and emotional regulation - particularly during periods of stress. These conditions were formally documented by Dr. Manish Chauhan (FRANZCP) in May 2025 as part of my NDIS application process.

This package is submitted in good faith as part of my ongoing efforts to engage constructively with institutional processes while advocating for appropriate accommodations and understanding regarding my disability-related needs.

Yours sincerely,

Thomas Brecevic

2. AFCA COMPLAINT (JULY 14, 2025)

[ORIGINAL COMPLAINT LETTER TO BE INSERTED HERE]

3. MEDICAL DOCUMENTATION

NDIS APPLICATION FORM (SECTION 2: COMPLETED BY THE TREATING PROFESSIONAL)

[The NDIS application form completed by Dr. Chauhan would be inserted here, showing:

  • Diagnosis of Schizotypal Disorder with ASD Level 2
  • Additional diagnoses of PTSD and ADHD
  • Evidence of functional impacts across multiple domains
  • Treatment history and recommendations]

PSYCHIATRIC ASSESSMENT LETTER (MAY 21, 2025)

[Dr. Chauhan's supporting letter would be inserted here, documenting:

  • Confirmation of ongoing treatment since August 2024
  • Detailed description of conditions and their impacts
  • Current medication regimen
  • Scheduled follow-up care]

4. IMPACT OF SYSTEM ACCESS ISSUES ON HEALTHCARE

Medication Access Disruption

The attached medication history from Aratula Pharmacy (January 2024 - July 2025) demonstrates concrete impacts of administrative system failures on my healthcare:

  1. Critical medication interruptions: As noted by my pharmacist, I experienced periods without access to essential blood pressure medication (Reaptan) due to being "locked out of the system."

  2. Healthcare continuity challenges: The medication record shows regular prescriptions for several critical medications, including:

    • Vyvanse (prescribed by Dr. Chauhan for ADHD management)
    • Reaptan (for blood pressure control)
    • Xalatan (eye medication)

  3. Cascading systemic failures: The interruption to my medication access occurred due to interconnected system failures:

  4. Impact on health management: These disruptions compromised my ability to manage the very conditions documented in my NDIS application, potentially worsening my functional capacity during this period.

  5. Reliance on alternative means: I was only able to eventually access medications by:

    • Traveling to a different doctor in Mooloolaba
    • Using alternative banking arrangements
    • Finding workarounds to systemic barriers

This medication history provides tangible evidence of how administrative system failures can have serious real-world consequences for individuals with disabilities and complex health needs. It illustrates why appropriate accommodations and consistent access to services are essential for my wellbeing and functioning.

5. COMMUNICATION CHALLENGES WITH SERVICE PROVIDERS

My diagnosed conditions significantly impact my ability to navigate complex communication systems, as evidenced by documented interactions with multiple service providers:

NDIS Communication Issues

On [date], I spoke with a representative named Peter (call reference #230-88960) regarding difficulties connecting with my assigned planner. During this conversation, I explained:

  1. My attempts to update my contact information had not been properly recorded in their system
  2. I had missed important calls due to technical issues with my primary phone number
  3. Despite multiple emails explaining these issues, I continued to experience barriers accessing needed services

Centrelink/Services Australia Challenges

Similar communication barriers occurred with Services Australia, where:

  1. My case was assigned to a restricted communication channel with a case manager named Sean
  2. Documentation I submitted through their portal (including identity verification) was not properly processed
  3. My attempts to clarify address changes and update contact information were met with additional form requirements rather than assistance

Systemic Communication Pattern

These examples illustrate a consistent pattern where:

  1. Systems require standard communication methods that do not accommodate my diagnosed conditions
  2. When communication breaks down, the burden falls on me to navigate complex procedures despite my disabilities
  3. Alternative communication methods (like using AI assistants for clarity) are not recognized or accommodated
  4. My attempts to document these issues are often misinterpreted as non-compliance rather than disability-related communication differences

The communication barriers experienced with AFCA follow this same pattern, where my neurodivergent communication style was interpreted as inappropriate rather than recognized as a manifestation of my diagnosed conditions.

6. HOUSING INSTABILITY CONTEXT

My communication and engagement with services like AFCA has been significantly affected by housing instability:

  1. Homelessness and precarious housing: I have experienced homelessness on and off for approximately four years, including periods living in a caravan in various locations around the Scenic Rim area.

  2. Documentation challenges: My housing instability has created ongoing difficulties with:

    • Maintaining consistent address records with government agencies
    • Receiving mail and notifications
    • Providing required documentation for services
    • Maintaining reliable phone and internet connections

  3. Compounding vulnerabilities: Living in a caravan without adequate facilities has:

    • Exacerbated health conditions
    • Created additional stress that worsens my mental health symptoms
    • Made it difficult to maintain routine medical care
    • Limited my ability to engage effectively with administrative processes

  4. System navigation barriers: Standard processes for verifying identity, confirming addresses, and maintaining consistent communication become significantly more challenging when experiencing housing instability.

This context is important for understanding why conventional communication methods and administrative expectations may be particularly difficult for me to navigate, especially when combined with my diagnosed conditions.

7. SUPPORTING DOCUMENTATION

EDHAS HEALTH EMAIL CONFIRMATION

From: Reception reception@edhashealth.com.au
Date: Sunday, 13 July 2025 at 16:39
To: Traffic Transmission thomasbrecevic@gmail.com, enquiries@ndis.gov.au
Subject: EDHAS Health - NDIS Form for Ivan BRECEVIC

Good morning,

Please see attached NDIS form completed by Dr Chauhan and letter from Dr Chauhan regarding Ivan "Thomas" BRECEVIC.

Kind Regards, Emily Medical Receptionist

[Contact information and disclaimer as per original email]

MEDICATION HISTORY

[Aratula Pharmacy medication history January 2024 - July 2025 would be attached here]

RECORDED COMMUNICATIONS

Reference numbers for relevant service interactions:

  • NDIS call reference #230-88960
  • Services Australia inquiry reference #02330394

8. REQUEST FOR CONSIDERATION

In light of the medical evidence and contextual information provided, I respectfully request:

  1. Recognition of disability-related communication needs: Acknowledgment that my communication style and engagement with AFCA's processes were affected by documented disabilities, not intentional non-compliance

  2. Reasonable accommodations for future interactions: Consideration of appropriate accommodations should any future engagement with AFCA be necessary, including:

    • Written communication options instead of telephone calls
    • Additional time to process and respond to complex information
    • Flexibility with documentation requirements
    • Recognition of alternative communication supports (including AI assistance) when needed

  3. Systemic improvement consideration: Review of AFCA's processes for supporting complainants with neurodevelopmental conditions and complex needs, particularly:

I remain committed to constructive engagement and am willing to discuss any aspect of this documentation package as needed.

Note: This package contains sensitive medical information and should be handled in accordance with appropriate privacy protocols.


 

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