I don't have one, peachy peach. Can you press hash for me or tell me what my CRN is? Customer access number has nine digits and one measure. Is it? your customer reference number. Please enter the first nine digits on the telephone keypad without a measure of hand. Okay. I'll do that now. Hang on. Let's see. Two... O... Well, important to us. We thank you for your patience and understanding. We will remain calm, courteous, and respectful, and ask the same of you. Star safety is our priority. Abuse his behaviour will not be tolerated. may be recorded, monitored, or listened to for quality and coaching, security, and integrity. What about running this idea by Sean, I'm calling now? I'll say, Sean, I'm gonna come clean. I forge my rent certificates, forged a medical certificate. Now, is there any way we can actually, um, get the forge ones we've got through, uh, both at Lot 11 and 72 George Street through? What do you think about that? Oh, my God. Okay. Can you have a customer reference ever available? Yeah, yeah, how are you? It's the weekend. Coming almost. Are you a robot, by any chance? No, I'm not, right? Would you like to be one? Yeah, sure. Then you'd like to be a robot? I, um... I'll just get it for you. It's, um... Is Sean around? I like it. You sound like a human being, but or a very good version of copilot Enterprise. Now, let's see here. Um, I've got squinting ice squinting, got my monocle on, 204-349615. Yes? What your name? Oh, nice to meet you, Ron. That's a good old Australian name, isn't it? Hey, what, sorry? Yeah, I do, actually, yeah, yeah. It's K, but it also runs on to Q164, then PS2. I must be special. What does it mean anyway? Yeah, I'll tell you what it is. Yeah, no worries. We'll get to the bottom of it. I mean, maybe I'm just special. Wonder. Okay, can I run your full name, please? Ivan Thomas Bracelli. Thank you. That's, that's actually, um, that's actually my, um, uh, historical name, which we want to change it back to, and the legacy is breasted with a V that I've got more problems with the legacy than the historic. So I'd love to get back to the historic. all right? So, two, what how many are you currently receiving? Um, uh, disability pension, but, uh, it might as well be job provided because I'm not getting the ren assistance. I'm getting no mobility allowance. Oh, sorry, that was a good moan for a Friday, isn't it? Good move. Yeah, 04, 26, 27, 4961. Okay, thank you, sir. To get the curtain, Sean, I do have to transfer you. Sure, where is he based anyway? I won't track him down. Don worry. He's one of the good guys. Ow! We're a hero with this number again. I, option one, are you? Oh, yeah, really? Oh, and they'll just get me straight through, will it? Oh, great. Okay, that's the correct option to select from now on. Okay, what do I get through to now? By any chance, you need any chance? Yeah, but when do I get through to? What section am I? I'd just love to know. I'm a nosey acid. You've selected Section 2. What's that mean? Because I might need to do one, section two again. What is that about? I understand, but what's section two about? Oh, wow. Oh, maybe I can, um, maybe I mean, I can, um, do that because you're very nice and helpful. Next time, you've always got a select option one, OK? So I'm getting business class, am I? Oh, well, I mean, that's great. I mean, I thought... Ooh, oops. I've got one main contract, and to get through a keybank content, press option one, OK? Yeah, sure, no worries. Thanks a lot, Robert. And love it. Love me meeting you, and talk to you, and probably never speak again in our life, but it doesn't matter, you don't know. Star safety is our priority. Abuses, behaviour, wounds. Calls to and from the agency, may be recorded, monitored, volitioned, for quality and coaching, security, and integrity. Yes, let's talk about... how I... said I couldn't go to the Services Australia, because I was banned outright, nationwide, you know, letter receipt. and that I couldn't go to a service in Australia. to tell them that I had no phone number, and, uh, at the time, I was cut out. I was, uh... living away from... my postal address, Pierre, Pelbar Post Office, because, uh, I was looking for work. So I'm not always there. I was just doing cash and hand work, Chloe Wood with Peter Jeffries. And, Sean, um, I've got aspersas, I also got other, which was by, um... the psychologist. Um, Lisa Bloom, who accepted me for my services Australia, Pent, disability pension, and she said the other was a makeup stories. Remember to Australia, Sean Speech? I'll get a Sean, how are you, man? Good, how are you? Good, do you want to verify who I am? Yeah? Yeah, well, when you called through, you used to... Sure, I am Thomas Braselli, Braselli, which is, uh, I think, a historical name, and, um, the legacy name of something else. But, yeah, yeah, I just thought I'd touch base with you, because I didn't realise that, you are my case manager, you're trying to help me. So I figured I might as well call you up. I've got problems, right? Yeah, like, confirm your names, how can I help you? Well, um, I managed to get, uh, linked to, uh, Medicare, which was good. Yeah, so I've got $80 owed to me, and that was, um, last time I logged in was about, um, I don't know. 8th of, uh... 8th of February, actually, so I've been locked out a few times, locked out a few times. Um, anyway, um, as I, as I link... Yeah. Well, he's got a loud voice, hasn't he? Hey, yeah, anyway, um, when I linked the code, um, what's something strange happened? They said I was born on the 7th of March. 1968. So I continued on to link it, thinking I've got nothing to lose. And I got in okay. So I've got a screenshot of that for you. So is that something of interest? Yeah, well, it is correct now that I'm actually logged in, but it wasn't initially, yeah. Just that I'd let you know. Oh, man, I don't understand why that would be happening. I'm going to tell you the wrong day of it. Yeah. Well, this is what I've been sort of arguing that there's been glitches in the system. Anyway, in terms of ren assistance, let's just say that I forged the previous 10 rent assistances. investigate that? Would you report me, though? Someone's telling me that they've committed fraud, or attempted to commit fraud, then, yeah, I would pick... Well, also, I mean, I've got, like, mental issues as well. I make up stories, yeah. I'm a bit of a storyteller. So, uh, you'd have to factor that in, wouldn't you, before you actually pressed charges, right? But, um, anyway, Mel just sort of hypothetical, uh, curveball there, 'cause I'm feeling a bit like I'm under investigations. I did check a form, I think, about my salary, because I was trying to get my superannuation together, and I'm still not sure what form it is, but this one showed what payment was on, suddenly about 15,000 for the year. But all I saw was a long list, a long list of rejections. And that's just bizarre, Sean. So, my date of birth, not 0703, 1968. And all these rejections, when I'm providing the right documents, don't you think that's suspicious? Um, mobility allowance, rent assistance twice, and mobility allowance two times, and also Mount Edwards, the emergency, sorry, the emergency. and I wasn't the emergency disaster payment. I actually wasn't away for six weeks, as you said. It was just a couple of days I got caught up in this cyclone. I was still living there. Right. Oh, yeah, yeah, well, um, I mean, um, see, the problem is, um, I work with AIs on a Mac system, um, and it's in building the infrastructure. It's iOS, Sequoia, demonal music, Tahu, and weird things have really been happening on my computer. I've been logged out of my previous Mac address, Thomas Priscilla at iCloud.com. and I can't get back in. So these anomalies they carry over, and all of a sudden they start triggering alerts of suspicion, and I understand that AI is getting a lot more, very good at picking up fraud, because a friend of mine got tagged and dragged through the mud. He's homeless and living out of a car. I mean, he needs the rent assistance, but it's catch 22. He can't afford to live just on his unemployment benefits. So he just says he's still living in his father's place, which is technically true because he's just, he's just on a road trip. Anyway, Sean, I just thought I'd share this with you because I think honesty is everything, isn't it? Yeah, so, are you trying to tell me that you... Medical certificates? Medical certificates as well. No, I'm just saying, look into them all, that's all. Have a good look. I mean, I would hate to have thought that I did do that because I sometimes don't even know what I'm doing because you can see by the volume of my emails. So definitely look into it, and if it had been done, it wasn't under my volition. It was either hacked into or desperational, or basically having too many forms to fill out, and I might have made an error. So, if you're telling me that you didn't do them, and someone's telling somebody else has done that, if somebody else has access to your mind over town, then I'm obligated to lock your account, because... No, no. Sorry, sorry. No, no, I didn't, no. Sean, also, I was looking for... Yes, I did, yeah. No, I'm looking for the also, the rein assistance for the 7th of May. I couldn't download it on the portal. It doesn't seem to let me, I can only do the earlier one like the 8th of March or something, 3rd of March. Can you update the latest rent assistance form and I'll get it filled out with the correct phone number? I've got two new numbers. So, what do you mean from the 7th to May? I got one in the mail, and I did upload it and send it through. And... we have... we have... Yeah. ...from the end of April, between the rest certificates on the 10th of April. Well, the whole of, uh, mail, and, um, one of the most, actually, I've even got a photograph of it. I'm happy to actually upload it on Expressway to have a look at. That'll be okay? Hey, hey, can you... Sorry, sorry to cut you short. Um, can you call me Thomas? Is that all right? Can I ask you to call me Thomas? Yeah, that'd be great, thanks, 'cause I don't like I, but it just reminds me of all the institutional abuse I have as a water state, so I'd appreciate that. Thank you. Yeah, my middle name, yes. Yeah, yeah, yeah. Yeah, or Frank. You can call me Frank if you want. don't mind. Frank's good. But, um, actually, Frank would be perfect. But what's the idea of, um, getting my name changed back to, uh, Brasellic, um, back to my historical name? that possible? Well, we need to see something from person to Marinus to see that your name has been changed. Right. Yeah, 'cause I got here, it says, yeah, Ivan Brestovic, and this is created a watch, I know what, it's doing online, but it's interesting because it sort of goes into very nitty-gritty details, and says something like my legacy name, and this is my, here we go. Legal name, current, is Ivan Brissovic. Then legal name, historical, is Ivan Thomas Braselli. So, I'd prefer to have that because it matches my passport. Because when I change my name, um, I... Your legal name is recorded. Yeah, what's the chance of putting it back to the way it was for the illegal name historical? Can you do it for me? No, that wasn't my historical name, Ma. The historical name was Ivan was Ivan Braselli. No Thomas. What would you need, um, would you, would you, would it be OK if I sent you just, um... Yeah, is that OK to send just a PDF through uploading the portal? Yeah, I'll do that for you. And is there any... Also, I did speak to Bill and Costi, and they said, yeah, they're happy to answer the phone call, but could you make sure that it's at 9 o'clock and give us a time and I'll set it up for you? Because they're very busy. Thomas is, um... is the post office there, so can I do try to call the post office's phone number? No, no, because, um, it's out the back. I'm reading a little shack, and it's owned by Bill Anderson, not by Fred. Yeah, um... It's, uh, it's a private property. They live there and rent a room out. Yeah, but I get rented out from his uncle. Um, no, I prefer you not to do that because, uh, it's a breach of privacy. Oh, no, when you're, when you've provided those car people, you've predicted it. Yeah. Yeah, yeah, all right, yeah, yeah. Yeah. Yeah, you can confirm that's my... Yeah. Um, yeah, but what... Oh, yeah. How do you verify it? Oh, yeah. All right, the question, though, did you verify my address at 24 Pages Road? just need to know that. Can you make sure it was, please? You get back to me? Yeah, can you make sure it was and get back to me, please? That's all I'm asking. Yeah, there is. Um, yeah, that'd be great, thanks. Yeah. All right, um, so anyway, um, I forgot to say, Sean, I just want to say thank you very much for all your help. Sure? Yeah, I know. Oh, well, I tell you what, you're learning from me. Yeah, the thing is, though, I got that letter, and saying that, you know, if I didn't contact you in 2 weeks, you'd suspend me, and I appreciate you actually sorting that out immediately. Um, I'm just curious as to know, um, it said here that I can also pop into a service centre, uh, if I couldn't call you, right? It says, you can come next by busy, one of our service centres, yes, correct? Well, I mean, I'm just reading this letter, that's all. Why did you actually change it to that? Because I did go to a service centre, and I was denied entrance, by the way. That was Bo Desert, so look into that one, and I'm very pissed off. Anyways, um, oh, you'll know. Now, let's see. was one more other thing. One more other thing, um, that's your little homework. Also, what does the, I think I've got a code here. It says Q164 PS2. does that mean? I mean, yeah, but you know that I've got, I think it's like a JPS or something, when they assess your ability to work and how many hours, what are they called? Well, you'll know, though, like, when they're trying to assess you how many hours you can work and so on, are part of retreat, job obligation. Why? Yes. And what's the other one called? There's another one, isn't it? Yeah. Yeah. I, uh, because I've got, I've got one document, I, I got through FOI on the portal, and it's got all these codes that have not been on subsequent requests of head downloaded. So would you like to see a copy of that? All right, it does, it does have, it does have a lot to you because it will be a complaint and I need you to actually access that for me and send it in the mail. That'd be great. Um, there was one more thing. Um, superannuation. What form do I need to download? and I couldn't actually find that form that you told me I needed to download. that again? right. All right, what's the chance of getting that as an electronic letter? I don't believe it's possible for me to send an electronically to you. Could you look at that, 'cause I've requested how many electronic correspondence, 'cause I do believe in the economy and, so, the ecology and not wasting paper. Will that be okay? Well, I haven't got it because I haven't got the transport, ever. All right, Shauna. Sean, anyway, I'm gonna cut this off. I've got another call coming on. You have a great weekend, OK? And we'll talk to you soon. Thank you so much. Yeah verify it. Give Fred a call. Catch you later, have a good weekend. Okay. I say that was a rat. A really good rat.
