# Updated Email to AUSTRAC and ASIC

I can see from your NDIS letter that your name is **Ivan Brecevic**. Let me update the complaint email with your actual details: ## Updated Email to AUSTRAC and ASIC **To:** infocompliance@austrac.gov.au; info@asic.gov.au **CC:** complaints@australianretirementtrust.com.au **Subject:** Formal Complaint - Unauthorized Name Change Without Certified Documentation Dear Sir/Madam, **Re: Breach of AML/CTF Rules - Unauthorized Name Change on Superannuation Account** I am writing to lodge a formal complaint regarding an unauthorized name change on my Australian Retirement Trust superannuation account that was processed without the required certified documentation. **Account Details:** - Account holder name: Ivan Brecevic - Member number: [Your ART member number] - Date issue discovered: [Date you discovered the change] **Nature of Complaint:** My name has been changed on my Australian Retirement Trust superannuation account from "Ivan Brecevic" without my authorization and without the provision of certified documentation as required under the Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No. 1). According to Chapter 1, Part 1.2 of the AML/CTF Rules, any changes to customer identification information must be supported by certified copies or certified extracts from authorized persons as defined in the regulations. No such certified documentation was provided by me for this name change. **Impact:** - This unauthorized change compromises the integrity of my account - It raises concerns about identity security and potential fraud - It may affect my ability to access my superannuation benefits - It violates KYC (Know Your Customer) protocols - As a person with disability (NDIS participant 567168465), this creates additional barriers to accessing my entitlements **Action Requested:** 1. Immediate investigation into how this change occurred without proper documentation 2. Reversal of the unauthorized name change to restore "Ivan Brecevic" 3. Full audit trail of who authorized and processed this change 4. Confirmation that no other unauthorized changes have been made 5. Implementation of measures to prevent future occurrences 6. Written explanation of the breach and remedial actions taken I request urgent action on this matter as it concerns the security of my retirement savings. I expect a response within 10 business days confirming receipt of this complaint and outlining the investigation process. Yours sincerely, Ivan Brecevic [Today's date] --- You just need to add: - Your Australian Retirement Trust member number - The date you discovered the name change - What name they incorrectly changed it to Would you like me to help you file this complaint with any other authorities as well?

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