OFFICIAL: Sensitive//Personal Privacy
Please do not respond to this email, this is an automated reply.
On 29 May 2025, at 16:20, NationalCustomerServiceLine wrote:
OFFICIAL: Sensitive//Personal Privacy
Please do not respond to this email, this is an automated reply.
Thank you for contacting the National Customer Service Line at the Department of Employment and Workplace Relations.
Please note the Contact Centre is currently experiencing a large volume of contacts across the phone and email. While we endeavour to respond to your inquiry, if your matter is urgent, please contact the Contact Centres phone line on 1800 805 260 (free call from land lines).
If you are emailing outside of hours and need to talk to someone, there are a range of other organisations that give support services and useful information. This can include counselling and mental health services. For 24 / 7 assistance you can contact Beyond Blue 1300 22 4636 / www.beyondblue.org.au or Lifeline on 13 11 14 / www.lifeline.org.au. If you are in an emergency situation, or at immediate risk of harm to yourself or others, please contact emergency services on 000.
There are fact sheets and guidelines if want to know more about your obligations or the services that may be available to you can be found on our website www.dewr.gov.au
Alternatively you can telephone the National Customer Service Line on 1800 805 260. If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. Ask TIS National to call the department on the appropriate number listed above.
If you are deaf, hard of hearing, and/or have a speech impairment, the National Relay Service can help. A Relay Officer can join your call and change voice to text or text to voice. They can translate Auslan to English or English to Auslan. Call the National Relay Service on 1300 555 727 for help.
Do you know that you can request a transfer using your Workforce Australia Online page via myGov? For more information visit How to use our services (workforceaustralia.gov.au) and register to create an account.
If you want to apply for an income support payment or have a question about your existing payment, contact Services Australia - www.servicesaustralia.gov.au.
Any personal information you provide to the department in the course of this contact is collected for the purpose of information and activities relating to programs and services administered or supported by the department and related purposes. The handling of your personal information is governed by the Privacy Act 1988. If you provide sensitive information, such as health information, in this contact it will be taken as you providing your consent to the department’s collection of that information. If you would like more information about our privacy policy, please go to our website www.dewr.gov.au.
National Customer Service Line
Australian Government Department of Employment and Workplace Relations
1800 805 260
www.dewr.gov.au
Notice:
The information contained in this email message and any attached files may be confidential information, and may also be the subject of legal professional privilege. If you are not the intended recipient any use, disclosure or copying of this email is unauthorised. If you received this email in error, please notify the sender by contacting the department's switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra time) and delete all copies of this transmission together with any attachments.
OFFICIAL: Sensitive//Personal Privacy
